Genesis Silva

As a Cricket Wireless employee, my duties are diverse and customer-focused. I assist customers with their inquiries about plans, devices, billing, and services, and I provide solutions to any issues they might have. I also promote and sell our products and services, manage inventory, and offer technical support for setting up devices and troubleshooting problems. Additionally, I handle account management tasks such as setting up accounts, processing payments, and updating information. I keep the store clean and organized, stay up-to-date with the latest products and services through training, and implement in-store promotions and marketing campaigns to attract customers. Overall, my role is crucial in ensuring customer satisfaction and driving sales.