Genesis Smith
Palm Bay,FL
Summary
Dynamic customer service professional with extensive experience at Health First Health Plans, excelling in effective communication and medical billing. Proven track record of resolving complex issues and enhancing customer satisfaction. Detail-oriented and adept at utilizing customer relationship management systems to drive operational efficiency and foster positive client relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Health First Health Plans
Rockledge, Florida
03.2024 - Current
- Resolved complaints by addressing concerns and offering effective solutions, improving member satisfaction.
- Delivered timely customer service to resolve complaints, ensuring a positive experience for members.
- Educated members on benefits and services, enhancing their understanding of health plans.
- Assisted members with inquiries regarding health plans and coverage options.
- Maintained up-to-date knowledge of health plan policies and procedures.
- Documented interactions in the customer relationship management system accurately.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Home Health Aide
Family Pillars Homecare
Melbourne, US
05.2022 - 01.2024
- Cared for patients by assisting with personal hygiene tasks and managing household chores to enhance comfort and well-being.
- Assisted clients in mobility, ensuring safety during transfers and movements.
- Administered medications following prescribed schedules and protocols.
- Takes and records patient's vital signs.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Ensured a clean, safe, and comfortable environment for clients.
- Coordinated patient transportation to doctor's appointments and activities, ensuring timely access to essential services.
- Communicated with families regarding client needs and changes, fostering collaborative care and support.
Tech Support
Continuum Global Solutions
Houston, US
09.2021 - 11.2023
- Resolved customer issues by troubleshooting and implementing effective solutions.
- Handled incoming customer calls to address inquiries and provide timely assistance.
- Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
- Managed, maintained, and repaired IT systems to ensure operational continuity.
Loss mitigation/Customer Service
Sourcepoint Mortgage, Inc.
Palm Bay, US
06.2020 - 08.2021
- Resolved customer issues promptly, fostering a positive service experience and loyalty.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Introduced creative solutions that improved team collaboration and effectiveness.
- Executed daily tasks with precision and reliability, ensuring smooth operations.
Customer Service/Accounting Cash office
Walmart
Melbourne, US
04.2017 - 06.2020
- Managed daily cash reconciliations to ensure financial accuracy.
- Coordinated deposits and withdrawals with banking institutions effectively.
- Monitored cash office operations to ensure security and compliance with established standards.
- Assisted in preparing financial reports for management review to support data-driven decision-making.
- Implemented cash handling best practices to enhance operational efficiency.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints professionally to enhance the shopping experience.
- Trained new cashiers on register operations and customer service techniques.
Seasonal
Ross
Merritt Island, US
09.2015 - 01.2016
- Assisted customers with fitting room needs and garment selections.
- Organized dressing room areas to enhance customer experience and accessibility.
- Maintained cleanliness and orderliness in dressing rooms to support customer satisfaction.
- Returned clothing promptly to sales floor to ensure availability for customers.
Cashier/Stocker
Big Lots
Cocoa, US
10.2015 - 12.2015
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Assisted customers with product inquiries and provided exceptional service.
- Kept checkout area clean and organized to support efficient transaction flow.
- Arranged stock on shelves to enhance customer access and product visibility.
- Collaborated with team members to ensure timely restocking of products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Checked product expiration dates and removed outdated items to ensure quality and safety.
- Assisted in unloading deliveries and checking inventory accuracy.
- Maintained cleanliness and order in stockroom and sales floor areas.
Agent
Merritt Island, US
10.2014 - 01.2015
- Resolved customer complaints promptly and professionally.
- Provided fast, friendly, and knowledgeable service for routine questions and service complaints, ensuring customer satisfaction.
- Answered customer inquiries over the phone and via email.
- Resolved customer inquiries using company systems to enhance service efficiency.
- Documented customer interactions in CRM system to maintain accurate records and support follow-up actions.
Soil Room
Florida Linen Service
Rockledge, US
03.2014 - 08.2014
Education
n/a - Medical Billing And Coding
Bryant & Stratton College
NY05.2025
Student - Administrative and Clerical Procedures and Systems
Employee Business Technology Department/ Turner Job Corp
Albany, GA01.2012
High School Diploma -
Cocoa High School
Cocoa, FL05.2010
Skills
- Customer service
- Customer relationship management
- Data entry
- Attention to detail
- Effective communication
- Medical billing
Willing To Relocate
- Cocoa, FL
- Rockledge, FL
- Melbourne, FL
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Health First Health Plans
03.2024 - Current
Home Health Aide
Family Pillars Homecare
05.2022 - 01.2024
Tech Support
Continuum Global Solutions
09.2021 - 11.2023
Loss mitigation/Customer Service
Sourcepoint Mortgage, Inc.
06.2020 - 08.2021
Customer Service/Accounting Cash office
Walmart
04.2017 - 06.2020
Cashier/Stocker
Big Lots
10.2015 - 12.2015
Seasonal
Ross
09.2015 - 01.2016
Agent
10.2014 - 01.2015
Soil Room
Florida Linen Service
03.2014 - 08.2014
n/a - Medical Billing And Coding
Bryant & Stratton College
Student - Administrative and Clerical Procedures and Systems
Employee Business Technology Department/ Turner Job Corp
High School Diploma -
Cocoa High School