Genesis Sorto
Plano
Summary
Detail-oriented Customer Service Cashier with experience in fast-paced retail environments. Delivers friendly service while efficiently managing cash and card transactions. Enhances customer satisfaction through effective problem resolution and streamlined checkout processes, contributing to improved store performance by maintaining organized work areas and optimizing workflow.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Makeup Artist
MAC Cosmetics
Grapevine
11.2025 - Current
- Consulted with clients to identify and tailor makeup preferences to enhance their confidence and satisfaction.
- Applied makeup techniques to enhance clients' features and achieve desired looks.
- Demonstrated effective product application methods during in-store events, increasing client engagement and product interest.
- Instructed clients on skincare products and makeup application techniques.
- Cleaned and organized makeup stations to ensure a professional environment.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
Shift Leader
Tazikis
Southlake
06.2025 - 10.2025
- Supervised daily operations, ensuring efficient service and quality food preparation for optimal guest satisfaction.
- Trained new team members on company standards and operational procedures.
- Managed inventory levels and restocked supplies during shifts.
- Provided exceptional customer service by addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Supported training of new employees during shift operations.
- Implemented safety protocols to maintain a safe working environment for all employees.
- Verified cash drawer accuracy during opening and closing shifts, ensuring financial integrity.
Barista/Cashier
Starbucks
Southlake
04.2024 - 03.2025
- Prepared high-quality espresso beverages for customers according to company standards.
- Ensured cleanliness and organization of workspace and equipment to enhance customer experience.
- Trained new baristas on beverage preparation and customer service techniques.
- Coordinated with team members to optimize workflow during peak hours, improving service speed.
- Maintained cleanliness and organization of the workspace and equipment.
- Monitored inventory levels and communicated restocking needs to management, supporting uninterrupted service.
Sales Associate
Paradies Lagardère
Dallas
01.2023 - 04.2024
- Processed customer transactions accurately
- Operated point-of-sale system
- POS
- Assisted in serving food and beverages
- Monitored food safety practices in kitchen
Education
High school diploma -
Crosswinds High School
Grand Prairie 05.2018 - 01.2020
Skills
- POS
- Barista training
- Food Safety
- Cash Handling
- Food preparation
- Coffee Experience
- Cashiering
- Makeup artistry
- Corrective artistry
- Skincare analysis
- Product presentation
- Customer service
- Team collaboration
- Sales strategies
- Problem solving
Personal Information
Willing To Relocate: Anywhere
Timeline
Makeup Artist
MAC Cosmetics
11.2025 - Current
Shift Leader
Tazikis
06.2025 - 10.2025
Barista/Cashier
Starbucks
04.2024 - 03.2025
Sales Associate
Paradies Lagardère
01.2023 - 04.2024
High school diploma -
Crosswinds High School
05.2018 - 01.2020