Genesis Torres
Miami,FL
Summary
Dedicated and motivated individual with a strong background as a general manager and customer service representative, seeking a position to leverage extensive communication and customer service experience. Committed to enhancing practical skills and contributing to the growth of a company. Excels in fostering positive relationships with customers and team members, ensuring exceptional service delivery and customer satisfaction. Eager to apply proven leadership abilities and drive operational excellence in a dynamic work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
South Motors BMW
Miami, FL
12.2022 - Current
- Manage inbound and outbound calls to assist customers with inquiries regarding vehicle availability, financing, and service scheduling.
- Follow up with potential leads and existing customers to enhance sales opportunities.
- Coordinate appointments for customers with sales and service departments.
- Maintain CRM database by logging customer interactions and ensuring accurate documentation.
- Provide exceptional customer service by addressing concerns and resolving issues effectively.
Registered Behavioral Technician (RBT)
PUZZLE BUILDERS BEHAVIORAL THERAPY
04.2021 - 02.2022
- Job consisted of assisting with the treatment of patients who have various behavior problems and diagnosis such as ASD
- Worked in clinical settings under the supervision of Board Certified Behavior Analysts (BCBA) to provide treatment plans for patients
- Assisted clients in one-on-one or group settings
- Shared client progress with parents, caregivers, and clients
- Prepped client materials
- Observed and recorded client behavior data
- Followed all behavior reduction and behavior skills protocols
General Manager
MY CEVICHE
09.2015 - 04.2021
- Responsible for recruiting and training new team members through all aspects of the restaurant
- Prepare and organize an efficient weekly schedule for team members
- Take responsibility for the business performance provided by the restaurant to customers
- Prepare daily and weekly reports that included staff conduct and financial reports
- Respond to customer inquiries and complaints while trying to diffuse conflict
- Oversee restaurant inventory in order to keep up with supply orders
Education
High School Diploma -
SOUTH MIAMI SENIOR HIGH SCHOOL
06.2015
MIAMI DADE COLLEGE
02.2024
BSN - Nursing
West Coast University
Miami, FLSkills
- Responsible
- Hardworking
- Punctuality
- Customer service
- Communication
- Leadership
Certification
- BLS Certification
- RBT Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Development Coordinator
South Motors BMW
12.2022 - Current
Registered Behavioral Technician (RBT)
PUZZLE BUILDERS BEHAVIORAL THERAPY
04.2021 - 02.2022
General Manager
MY CEVICHE
09.2015 - 04.2021
High School Diploma -
SOUTH MIAMI SENIOR HIGH SCHOOL
MIAMI DADE COLLEGE
BSN - Nursing
West Coast University