Summary
Overview
Work History
Education
Skills
Timeline
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Genesis Vance

Roxbury,MA

Summary

Dynamic customer support professional with a goal-oriented mindset, recognized for enhancing customer satisfaction at Madison Park Development. Proven ability in customer relations and data entry proficiency, effectively resolving complaints and fostering positive relationships. Committed to delivering exceptional service and maintaining a clean, welcoming environment for clients.

Overview

1
1
year of professional experience

Work History

1 More Rep

Madison Park Development
07.2024 - 08.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Receptionist

Kays 0asis Beauty Salon
07.2024 - 08.2024
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.

Receptionist

Madison Park Development Corporation
01.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

General Studies

New Mission High School
Hyde Park, MA
07-2027

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency

Timeline

1 More Rep

Madison Park Development
07.2024 - 08.2024

Receptionist

Kays 0asis Beauty Salon
07.2024 - 08.2024

Receptionist

Madison Park Development Corporation
01.2024 - 08.2024

General Studies

New Mission High School

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Genesis Vance