Jasmine Burrell
Rialto,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage Number years of experience in dynamic new position with long-term career potential and room for advancement. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Internal Service Rep 1
Arrowhead Credit Union
02.2023 - Current
- Assist with walking team members through various processes such as establishing Trust accounts, reviewing Estate documents, processing loan applications and troubleshooting Zelle through CST
- Quickly resolves member escalations with the ability to handle complex inquiries and conduct research to provide appropriate solutions that result in a positive member experience
- Actively builds, cultivates, and manages positive relationships with team members throughout the organization; Continuously advocates for the member making swift decisions while balancing risk and service
- Assisted other departments with testing new products such as the new digital banking platform and Zelle prior to launching
- Protects organization's value by keeping information confidential
- Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility.
Call Center Rep 3
Arrowhead Credit Union
07.2019 - 02.2023
- Provided general loan assistance, processed payments by transfer, payments by phone through ACH or debit card processing system; processed loan due date changes and payment arrangements
- Quickly resolves member escalations with the ability to handle complex inquiries and conduct research to provide appropriate solutions that result in a positive member experience
- Assisted customers with a wide range of transactions, deposit holds, card issues, and resolved general to complex online banking or automated services and account inquiries
- Maintained a working knowledge of BSA/AML regulations applicable to area of responsibility; complied with all BSA/AML and OFAC laws.
Shift Supervisor
Rite Aid
10.2017 - 03.2018
- Provide superior customer service by assisting with shopping needs, handling all transactions in a timely and courteous manner, and responding to complaints/concerns with a sense of urgency to see to their resolution
- Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or the Assistant Store Manager
- Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager.
Vault Teller
Moneytree
03.2014 - 09.2016
- Reconciled daily cash settlement and balancing of checks, money orders and payday loans
- Prepared daily reports and statements; used the point-of-sale software, made accurate typed entries as needed
- Ensured the opening and closing of the branch, as well as safeguarding the vault assets.
Assistant Manager
Del Taco
02.2011 - 03.2014
- Supervised team that delivered effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation
- Managed the execution of all company policies, procedures, programs and systems
- Demonstrated compliance with all federal, state and local laws and ethical business practices.
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Account Management
- Customer Relationship Management
- Trend tracking
- Critical Thinking
Timeline
Internal Service Rep 1
Arrowhead Credit Union
02.2023 - Current
Call Center Rep 3
Arrowhead Credit Union
07.2019 - 02.2023
Shift Supervisor
Rite Aid
10.2017 - 03.2018
Vault Teller
Moneytree
03.2014 - 09.2016
Assistant Manager
Del Taco
02.2011 - 03.2014