Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genesis Vega Cruz

Taunton,MA

Summary

Skilled Flooring Specialist with background in both residential and commercial flooring projects. Possess strong knowledge of various flooring materials, installation techniques, and repair strategies. Known for exceptional problem-solving skills and ability to deliver high-quality results on time. Previous work experience demonstrates consistent positive impact on project efficiency and customer satisfaction.

Self-motivated Carpet Technician applying strong multitasking and organizational abilities to meet customer needs. Excellent communication and project management skills. Track record of delivering impeccable work.

Proactive and resourceful professional adept at following orders and delivering superior residential and commercial cleaning and installation services. Successfully completing tasks in timely fashion.

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Flooring Specialist

Home Depot
Bridgewater, MA
08.2023 - Current
  • Provided excellent customer service in order to ensure satisfaction with completed projects.
  • Inspected finished product for quality assurance purposes before finalizing the job with customers.
  • Performed regular maintenance checks on company vehicles used for transportation between job sites.
  • Stocked inventory areas with supplies needed for upcoming jobs.
  • Removed existing floor coverings such as carpet, tile, vinyl in preparation for installation of new floors.
  • Adhered to safety protocols while working on job sites in order to prevent injury or property damage.
  • Collaborated with other tradesmen on multi-trade jobsites when necessary.
  • Utilized power tools including saws and sanders to complete project work.
  • Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
  • Resolved customer complaints promptly and efficiently when they arise during a project.
  • Attended training sessions regularly in order to stay up-to-date on industry trends and techniques.
  • Reviewed blueprints and schematics in order to plan out efficient workflow processes prior to beginning a project.
  • Installed various types of hardwood, laminate, ceramic tile, vinyl plank and other types of flooring.
  • Assessed and measured customer's flooring needs to determine appropriate materials.
  • Kept accurate records of daily activities including hours worked, materials used.
  • Assisted in loading and unloading materials from delivery trucks at job sites.
  • Completed all necessary repairs on subfloor surfaces prior to installation of new floors.
  • Applied sealants and finishes to newly installed floors according to manufacturer instructions.
  • Managed multiple projects simultaneously while maintaining high quality standards.
  • Ordered materials needed for installation of new flooring systems.
  • Maintained a clean job site throughout the duration of each project.
  • Prepared service bills to collect payment for cleaning and installation services.
  • Met with customers to give free estimates on cost of installation and removal of existing flooring.
  • Operated and maintained company vehicle, keeping accurate records of mileage and service calls.
  • Cleaned upholstery using chemicals and steam vacuum to remove dirt and stains.
  • Determined chemical solution mixtures to remove stubborn dirt and stains from carpets.

Associate

Burlington coat factory
Bridgewater , MA
09.2023 - 05.2024
  • Helped customers locate items within the store using the inventory system.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Assisted customers with selecting items and answering questions about products.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Identified opportunities for process improvement and cost savings initiatives.
  • Collaborated with other departments to ensure successful product launches.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Processed payments using point-of-sale systems.
  • Trained new associates on store operations, policies, and procedures.
  • Performed cash register functions accurately and efficiently.
  • Provided customer service support for inquiries, complaints, and returns.
  • Developed and maintained relationships with clients and vendors.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Analyzed financial data to identify trends and areas for improvement.

Factory Production Worker

Chocolate Factory Theater
Lawrence , MA
09.2015 - 07.2017
  • Assisted in the troubleshooting of production line equipment malfunctions.
  • Operated forklift to transport materials to designated areas.
  • Recorded production data into computerized system accurately and efficiently.
  • Communicated effectively with supervisors regarding job progress and safety issues.
  • Operated machinery to fabricate and assemble product components.
  • Completed necessary paperwork such as time cards, order forms.

Education

GED -

Masshire
Lowell, MA
04-2023

Some High School - Computer Engineering Technology

Luis Munoz Marin
Puerto Rico
03-2015

Skills

  • Deadline Management
  • Adhesive Application
  • Hardwood installation
  • Surface leveling
  • Inventory Management
  • Customer Service
  • Customer Needs Assessment
  • Team Oversight
  • Customer Assistance
  • Product Knowledge
  • Cash Handling
  • Payment Processing
  • Staff Support
  • Team Leadership
  • Problem-solving abilities
  • Adaptability
  • Store Opening and Closing
  • Computer Proficiency and Microsoft Office
  • Merchandising and Display
  • Special Order Coordination
  • Cash Register Operation
  • Self Motivation
  • Strong Communication and Interpersonal Skills
  • Team Collaboration
  • Purchase Packaging
  • Meeting Sales Goals

Timeline

Associate

Burlington coat factory
09.2023 - 05.2024

Flooring Specialist

Home Depot
08.2023 - Current

Factory Production Worker

Chocolate Factory Theater
09.2015 - 07.2017

GED -

Masshire

Some High School - Computer Engineering Technology

Luis Munoz Marin
Genesis Vega Cruz