Genessis Campos
Burbank,CA
Overview
3
3
years of professional experience
Work History
Consumer and Small Claims Counselor Intern
Department Of Consumer And Business Affairs
01.2024 - Current
- Improved client satisfaction through consistent communication both over the phone and in person
- Manage on average 30 calls per day
- Conducted thorough legal research to inform strategy development and decision-making in complex cases.
- Reduced errors in legal documents by implementing thorough proofreading processes.
Concierge (Hostess)
La Grande Orange Cafe
04.2022 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Resident Advisor
Junior State Of America
08.2022 - 06.2023
- Advisor for Young Women's Leadership and Media & Politics Institute
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions during conflict, ensuring a peaceful environment
- Thought operationally and displayed communication and leadership skills to follow through on development plans.
Customer Service Representative
Statefarm Insurance
12.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies
- Answered customer telephone calls promptly
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team and recommend appropriate solutions.
Education
Bachelor of Arts - Political Science, Law & Society
University of California Northridge
Northridge, CA05.2024
Skills
- Microsoft word & excel
- Conflict resolution
- Interpersonal and written communication
- Public speaking
- Self-motivated
- Customer service-oriented
- Skilled multi-tasker
- Courteous and professional demeanor
Timeline
Consumer and Small Claims Counselor Intern
Department Of Consumer And Business Affairs
01.2024 - Current
Resident Advisor
Junior State Of America
08.2022 - 06.2023
Concierge (Hostess)
La Grande Orange Cafe
04.2022 - Current
Customer Service Representative
Statefarm Insurance
12.2020 - 03.2022
Bachelor of Arts - Political Science, Law & Society
University of California Northridge