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Brand Strategy Graduate Intern, Summer 2024

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Lead Claims Analyst with extensive experience working with a major health care organization in the automation of claims for medical, hospital & dental claims recycles. Experienced at collaborating with other departments with focus on saving money, protecting integrity and reducing turmoil. Problem solving through creative and practical solutions with quantifiable cost savings. Over 30 years of professional and management experience in the Health Care Insurance Industry. 22 years of expertise assessing coverage and overseeing claims review. Leverages well-developed communication skills to deliver information to policyholders.

Professional with comprehensive experience in claims processing and evaluation. Demonstrates strong analytical skills, thorough knowledge of insurance policies, and consistent track record of identifying and resolving complex claims. Valued team player with strong focus on collaboration and results, adaptable to evolving work environments. Known for reliability, problem-solving abilities, and effective communication with stakeholders.

Experienced and versatile Customer Service Professional with over 15 years of experience supporting clients, resolving issues, and improving operational efficiency in fast-paced environments. Adept at claims analysis, front-end operations, and team leadership. Recognized for critical thinking, professionalism, a customer-first mindset, strong communication, and problem-solving skills.

Detail-oriented healthcare support professional with experience managing self-pay patient accounts, billing documentation, and financial assistance processes in remote-capable environments. Strong background in data entry, account reconciliation, written patient communication, and HIPAA-compliant documentation. Proven ability to work independently, manage multiple systems, and maintain accuracy without reliance on phone-based customer service.

Genessis Campos

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Consumer and Small Claims Counselor Intern

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Customer Service Representative

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Bachelor of Arts - Political Science, Law & Society

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Consumer and Small Claims Counselor Intern

Resident Advisor

Concierge (Hostess)

Customer Service Representative

Bachelor of Arts - Political Science, Law & Society

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