ANGELA LITTLE
Cleveland,OH
Summary
Detail-oriented healthcare support professional with experience managing self-pay patient accounts, billing documentation, and financial assistance processes in remote-capable environments. Strong background in data entry, account reconciliation, written patient communication, and HIPAA-compliant documentation. Proven ability to work independently, manage multiple systems, and maintain accuracy without reliance on phone-based customer service.
Overview
8
8
years of professional experience
Work History
Patient Claims Representative
Corrohealth
04.2025 - Current
- Managed self-pay patient accounts through billing systems and electronic workflows
- Reviewed and updated account balances, payment plans, and financial responsibility details
- Review and adjust healthcare insurance claims for accuracy, completeness, and compliance with payer policies
- Analyze Explanation of Benefits (EOBs), remittance advice, and denial codes to determine appropriate corrective actions
- Identify underpayments, denials, and billing discrepancies and initiate claim corrections or appeals
- Submit corrected claims and supporting documentation within payer deadlines
- Communicate with insurance payers to obtain claim status, resolve issues, and secure payment
- Ensure compliance with HIPAA, CMS regulations, and payer-specific guidelines
- Maintain accurate documentation and claim notes within billing and tracking systems
- Meet productivity, accuracy, and turnaround time standards
- Collaborate with billing, coding, and patient account teams to resolve complex claim issues
- Processed payments, adjustments, and account notes with high accuracy
- Assisted with financial assistance and charity care documentation and follow-up
- Resolved account discrepancies by reviewing billing records and supporting documentation
- Maintained detailed, HIPAA-compliant account notes and written communication logs
- Collaborated asynchronously with billing, revenue cycle, and financial counseling teams
- Met productivity and accuracy benchmarks in a structured, non-phone environment
Customer Service Professional
Red Ventures
08.2022 - 03.2025
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Healthcare Customer Service / Account Support Representative
MetroHealth Medical Center
02.2021 - 03.2022
- Maintained and updated patient and client records across multiple internal systems
- Performed data entry, audits, and corrections to ensure accurate billing and reporting
- Documented service activity, account updates, and resolution steps clearly and consistently
- Compiled and reviewed source documents prior to data entry
- Supported billing and administrative workflows without direct patient phone contact when assigned
- Followed strict confidentiality, compliance, and healthcare data protection standards
- Demonstrated reliability and accountability while managing tasks independently
Room Service Supervisor
Hilton
08.2018 - 03.2020
- Oversaw daily operations, scheduling, inventory, and documentation for service teams
- Maintained accurate records related to inventory, staffing, and service workflows
- Coordinated written and electronic communication between departments
- Ensured compliance with quality standards and operational procedures
Education
High School Diploma - undefined
Shaker Heights High School
Shaker Heights, OHClinical Terminology
University of Pittsburgh
Skills
- Patient Account Management
- Medical Billing Support
- Payment Posting & Reconciliation
- Financial Assistance & Charity Care Processing
- Data Entry & Quality Audits
- HIPAA Compliance & Confidentiality
- Written Patient Communication
- Microsoft Word & Excel
- Healthcare Databases & Tracking Systems
- Time Management & Independent Work
Timeline
Patient Claims Representative
Corrohealth
04.2025 - Current
Customer Service Professional
Red Ventures
08.2022 - 03.2025
Healthcare Customer Service / Account Support Representative
MetroHealth Medical Center
02.2021 - 03.2022
Room Service Supervisor
Hilton
08.2018 - 03.2020
High School Diploma - undefined
Shaker Heights High School
Clinical Terminology
University of Pittsburgh