Genessy Cisneros
South Gate,USA
Summary
Experienced in managing safety protocols and delivering exceptional guest service in dynamic environments. Skilled in training teams on best practices for safety and customer engagement. Committed to continuous improvement and fostering a culture of safety and satisfaction.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Matterhorn Waxing Trainer
Disneyland Resort
Anaheim, USA
07.2025 - Current
- Train cast members on proper sled waxing techniques to maintain ride performance and consistency.
- Instruct on chemical use, safe handling, and cleanliness standards for equipment and work areas to ensure compliance and safety.
- Teach and enforce lockout/tagout procedures for Rmp/Aim board to enhance safety protocols.
- Guide organization of tools and supplies while providing real-time feedback to promote safe and efficient work.
Ride Operator
Disneyland Resort
Anaheim, USA
04.2023 - Current
- Ensured guest safety by actively monitoring ride procedures, enforcing guidelines, and promptly addressing concerns or incidents to uphold safety standards.
- Operate high-capacity attractions efficiently while maintaining strict safety standards.
- Delivered exceptional guest service through effective greetings, prompt answers to questions, and clear directions, enhancing overall guest satisfaction.
- Handled escalated situations professionally, supported leadership, and fostered a positive guest experience during challenging circumstances.
Recreation Coordinator
STAR After-School Program
Paramount, USA
08.2020 - 04.2023
- Coordinated staff assignments and developed work schedules to ensure adequate coverage.
- Manages a team of staff members and oversees a group of students.
- Ensure that safety protocols are enforced during business hours.
- Engaged with community members at city events to promote recreation programs and gather feedback.
- Answer questions and explain recreation programs and services to the public.
- Discuss disciplinary actions with students' legal guardians.
- Answer work-related emails and phone calls.
- Compiled and analyzed data to prepare monthly reports for management review.
- Worked for City of Paramount, handling various administrative tasks.
Recreation Leader
STAR After-School Program
Paramount, USA
09.2018 - 08.2020
- Coordinated student activities and managed equipment and supplies for seamless execution.
- Ensure the safety of the students during service hours.
- Connected with community members at city events to promote recreational programs.
- Worked for City of Paramount, supporting local community initiatives.
- Facilitated student understanding through homework problem-solving assistance.
Education
Bachelor of Arts - Communication and Media
University of Massachusetts
CA12-2025
Associate's Degree - Communication Studies
Cerritos College
Norwalk, CA05-2023
Skills
- Safety procedures
- Basic technical troubleshooting
- Work organization
- Task multitasking
- Guest service
- Clear communication
- Collaboration skills
Certification
Certificate of Achievement, Communication Studies
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Matterhorn Waxing Trainer
Disneyland Resort
07.2025 - Current
Ride Operator
Disneyland Resort
04.2023 - Current
Recreation Coordinator
STAR After-School Program
08.2020 - 04.2023
Recreation Leader
STAR After-School Program
09.2018 - 08.2020
Bachelor of Arts - Communication and Media
University of Massachusetts
Associate's Degree - Communication Studies
Cerritos College