SAGE Intacct, AX, Teamwork (PM Signed contracts), MS Office Suite including Excel, Citrix, DealerPoint, QuickBooks, SECABS, Oracle, Adobe, Singleview, Cforia, CRM (Sales Contracts), BMT Business Management Tool, ABW (A Better Way), BOX and other ERP systems
Ge'Nette Johnson
Forney,Texas
Work Preference
Summary
Adaptable professional with successful track record in various billing, accounts receivable, credit, collections and client facing roles. Knowledgeable, personable, fast learning, and results driven with excellent problem-solving skills and commitment to excellence that led to Accounts Receivables top performer and top collector lowering DSO 25% consistently with recognition. Competent Accounts Receivable Specialist bringing 23 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
23
23
years of professional experience
Work History
Accounts Receivables Specialist
Atlantis Fire & Protection, LLC.
Dallas, TX
01.2025 - 01.2026
- Implement collection strategies to minimize outstanding balances.
- Monitor accounts for receivables aging and identify overdue accounts.
- Contact customers to follow up on outstanding balances and negotiate payment plans when necessary.
- Escalate unresolved accounts to management or legal team as needed.
- Generate and distributed invoices accurately and in a timely manner, as well as reminder notices as necessary.
- Reviewed customers agreements to ensure proper billing.
- Managed recurring billing scheduled and updated accounts information as required.
- Record and reconciled customer payments, including checks, ACH, wire transfers, and credit card transactions.
- Monitor and applied payments accurately against open invoices.
- Addressed and resolved discrepancies between payments and invoices.
- Build and maintained positive relationships with customers to facilitate prompt payment.
- Respond to customer inquiries regarding billing, payments, and account discrepancies.
- Scheduled weekly AR meetings discussing unpaid, unresolved dispute issues with Controller, Director of Finance, Operations, Owners of acquired companies and AR colleagues.
Pay Applications Specialist AIA Billing (American Institute of Architects)
ASSA ABLOY
Richardson, TX
07.2023 - 08.2024
- Maintained and provided standardized job-related paperwork sent to architects, and others by construction companies and contractors.
- Confirmed the accuracy of the G702/G703 forms for Pay App processing for the customer(s) accounts to reflect the current balance due.
- Primary point of contact for delinquent AIA billing related to Construction Clients Pay App processing.
- Worked closely with project managers and regional sales managers to ensure PM/Sales contracts were accurately signed by both property and bill to customers.
- Daily checked the Billing Submissions Tracker file that was utilized by the Central Invoicing department to accurately track and record all executed pay applications and manual invoicing to determine the amounts owed for pay app customers.
- Presented findings of delinquent pay app balances in weekly research teams meetings, updating manager of accounts placed on hold, payment arrangements, write-offs and/or accounts submitted to 3rd party collection agency.
Accounts Receivable Research Specialist
ASSA ABLOY
Richardson, TX
04.2018 - 05.2021
- Maintain A/R records; prepare statements, bills, and invoices; process payments; respond to customer inquiries regarding account status; reconcile customer's accounts and submit their Summary of Transaction listing line by line items, expenses to general ledger; issue credits.
- Maintain the accuracy of customer accounts to insure accurate Company financial statement reporting.
- Primary point of contact for Credit and Collection activities for 360+ delinquent related to Construction Clients regarding the Pay App process.
- Completed and researched adjustments/ balance transfers for all customers in the Billing Management Tool.
Accounts Receivable Analyst
Cary Products
Hutchins, TX
05.2021 - 07.2023
- Maintain A/R records; prepare statements, bills, and invoices; process payments; respond to customer inquiries regarding account status; reconcile customer's accounts and submit their Summary of Transaction listing line by line items, expenses to general ledger; issue credits when applicable, determined credit limit/increase, and payment terms, place accounts on credit holds due to slow pay or no payments received.
- Maintain the accuracy of customer accounts to insure accurate Company financial statement reporting.
- Primary point of contact for Credit and Collection activities for 30-120+ delinquent accounts.
- Process payments received via ACH Amegy Bank, and physical checks via Digital check scanner.
- Completed and researched adjustments/ balance transfers for all customers in ABW (A Better Way).
- Maintain accounting ledgers by posting accounts transactions in our Cash Flow Statement.
Accounting Associate
Interstate Batteries
Dallas, TX
11.2016 - 02.2018
- Made daily collection calls to past due commercial and franchise accounts $100K-$3.5M.
- Utilized problem solving skills to research disputed items, released orders based on credit judgement.
- Maintained accurate aging, prepared monthly past due reports, and performed month-end closing duties.
- Reviewed credit reports for new customers (Dun and Bradstreet).
- Created statements upon customer request.
Lead- RFP Billing Analyst
Lanyon Solutions
Dallas, TX
01.2015 - 11.2016
- Billed and collected accounts for clients developed proposals, bids, quotations, or other documents describing organizational products and services in response to requests from prospective clients.
- Responded to RFP's/RFI's (Request for Proposal/Request for Information), from prospects and customers in a timely and accurate manner.
- Respond, researched, and resolved customer inquiries with Legal & Sales Teams.
- Work with customers to establish payments. Collaborates with members of sales, marketing, finance, legal, or product teams to ensure content is complete, accurate, and timely.
- Completed ad-hoc reporting and analysis as necessary to enhance team strategy and output.
Collection Lead-Carrier Access Credit & Billing Analyst
XO Communications Telecommunications
09.2011 - 11.2011
- Provide customer focused expertise to resolve billing issues, post payments, update insurance, schedule inspections, and identify lease recovery options in compliance with regulatory constraints.
- Collaborate with dealers to ensure alignment with internal policies and procedures regarding customer intentions at end of lease.
- Perform audits to accurately assess property taxes to customer accounts and identify eligible accounts for recovery.
- Completed ad-hoc reporting and analysis as necessary to enhance team strategy and output.
Business Service Collection-Premier National Accounts (PNA) Representative
XO Communications Telecommunications
03.2003 - 09.2003
- Collect outstanding debts from clients in accordance with all state and federal laws, including the Fair Debt Collection Practices Act (FDCPA).
- Met or exceeded monthly targets and expectations for impending losses, delinquency, charge-offs, repossessions, and clearing ratios.
- Negotiate with customers to minimize company loss and ensure customer awareness of reinstatement options.
- Independently evaluate customer accounts and recommended appropriate action throughout the collection cycle.
- Trained fellow team members to ensure proper onboarding and compliance on new functions when needed changes, and service offerings.
Education
High School - undefined
W.W. Samuel High School
undefined
East Field Community College
Skills
- Customer Service
- Billing Management
- Account Delinquent Management
- Problem Resolution
- Employee Training
- Cash Applications
- Pay Applications - AIA Billing
- Accounts Receivables
- Commercial Collections
- Accurate payment posting
- Investigative research
- Aging reports analysis
- Statement issuing
- Credit and collections
- Adjustment posting
- Cash application
- Billing dispute resolution
- Debt collection
- Payment posting
- Team bonding
- Customer service support
- Generally accepted accounting principles
- Collections
- Strong client relations skills
- Invoice preparation
- Cross-functional team collaboration
- Invoice processing
- Contract reviewing
- Dispute resolution
- Information gathering and analysis
- Month-end closing procedures
- Account reconciliation
- Research and due diligence
- Statement preparation
Accomplishments
- Documented and resolved 90-120+ delinquent accounts which led to lowering DSO by 25% consistently .
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Languages
English
Full Professional
Timeline
Accounts Receivables Specialist
Atlantis Fire & Protection, LLC.
01.2025 - 01.2026
Pay Applications Specialist AIA Billing (American Institute of Architects)
ASSA ABLOY
07.2023 - 08.2024
Accounts Receivable Analyst
Cary Products
05.2021 - 07.2023
Accounts Receivable Research Specialist
ASSA ABLOY
04.2018 - 05.2021
Accounting Associate
Interstate Batteries
11.2016 - 02.2018
Lead- RFP Billing Analyst
Lanyon Solutions
01.2015 - 11.2016
Collection Lead-Carrier Access Credit & Billing Analyst
XO Communications Telecommunications
09.2011 - 11.2011
Business Service Collection-Premier National Accounts (PNA) Representative
XO Communications Telecommunications
03.2003 - 09.2003
High School - undefined
W.W. Samuel High School
undefined
East Field Community College