Genette Macias
Baldwin Park,CA
Overview
11
11
years of professional experience
Work History
Keyholder Manager
Grocery Outlet
Baldwin Park
06.2021 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Accepted and processed customer returns.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Directed customers to correct store locations.
- Provided sales feedback to management to address concerns in sales reports.
- Oversaw team of 8 employees.
- Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Assistant Store Manager
Dollar Tree Stores
Baldwin Park, CA
02.2011 - 09.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Key Holder
Susie's Deals
Baldwin Park, CA
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Quality Control Inspector
Bocchi Laboratories
Diamond Bar, CA
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Sampled 5% of products for detailed analysis.
Head Cashier
The 99 Cents Only Store
La Puente, CA
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
Customer Service Cashier
Los Monitos Tacos
Montclair, CA
- Resolved customer complaints and maintained clean and tidy checkout area along with counters, fountain drink area and salsa bar.
- Enabled customers to feel welcomed, important and appreciated by answering questions about our menu and/or resturant.
- Maintained customer satisfaction with quick and professional handling of food.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Sales Associate
The Dollhouse
Ontario, CA
- Organized shelves to maintain kiosk visual appeal, engage customers and promote specific merchandise that was on sale or in season.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products or called other locations for availability of product.
- Answered customer questions regarding accessories and proper care for our merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Cerification - Medical Billing
UEI College
West Covina, CAHigh School Diploma -
C4L Academy
16220 Scientific Way03.2022
Skills
- Financial Forecasting
- Handling Complaints and Inquiries
- Recruitment and Training
- Financial Recordkeeping
Timeline
Keyholder Manager
Grocery Outlet
06.2021 - Current
Assistant Store Manager
Dollar Tree Stores
02.2011 - 09.2021
Key Holder
Susie's Deals
Quality Control Inspector
Bocchi Laboratories
Head Cashier
The 99 Cents Only Store
Customer Service Cashier
Los Monitos Tacos
Sales Associate
The Dollhouse
Cerification - Medical Billing
UEI College
High School Diploma -
C4L Academy