Overview
Work History
Education
Skills
Timeline
Generic

Genette Macias

Baldwin Park,CA

Overview

11
11
years of professional experience

Work History

Keyholder Manager

Grocery Outlet
Baldwin Park
06.2021 - Current
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Rotated stock according to dates and protocols.
  • Broke down boxes and disposed of trash.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Directed customers to correct store locations.
  • Provided sales feedback to management to address concerns in sales reports.
  • Oversaw team of 8 employees.
  • Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Assistant Store Manager

Dollar Tree Stores
Baldwin Park, CA
02.2011 - 09.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Key Holder

Susie's Deals
Baldwin Park, CA
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Quality Control Inspector

Bocchi Laboratories
Diamond Bar, CA
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Sampled 5% of products for detailed analysis.

Head Cashier

The 99 Cents Only Store
La Puente, CA
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.

Customer Service Cashier

Los Monitos Tacos
Montclair, CA
  • Resolved customer complaints and maintained clean and tidy checkout area along with counters, fountain drink area and salsa bar.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about our menu and/or resturant.
  • Maintained customer satisfaction with quick and professional handling of food.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Sales Associate

The Dollhouse
Ontario, CA
  • Organized shelves to maintain kiosk visual appeal, engage customers and promote specific merchandise that was on sale or in season.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products or called other locations for availability of product.
  • Answered customer questions regarding accessories and proper care for our merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Cerification - Medical Billing

UEI College
West Covina, CA

High School Diploma -

C4L Academy
16220 Scientific Way
03.2022

Skills

  • Financial Forecasting
  • Handling Complaints and Inquiries
  • Recruitment and Training
  • Financial Recordkeeping

Timeline

Keyholder Manager

Grocery Outlet
06.2021 - Current

Assistant Store Manager

Dollar Tree Stores
02.2011 - 09.2021

Key Holder

Susie's Deals

Quality Control Inspector

Bocchi Laboratories

Head Cashier

The 99 Cents Only Store

Customer Service Cashier

Los Monitos Tacos

Sales Associate

The Dollhouse

Cerification - Medical Billing

UEI College

High School Diploma -

C4L Academy
Genette Macias