Kayla Gray
Wichita
Summary
Reliable Keyholder Manager with background in retail management and customer service. Have managed store operations, including opening/closing procedures, inventory control and staff supervision. Exhibit strong leadership skills, problem-solving abilities and commitment to achieving store goals. Previous work shows positive influence on team performance and customer satisfaction levels.
Overview
5
5
years of professional experience
Work History
Keyholder Manager
Bath and Body Works, Limited Brands
Wichita
09.2021 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to improve product knowledge and elevate customer service standards.
- Scheduled staff shifts to ensure optimal coverage during peak sales periods, enhancing customer experience.
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Conducted inventory counts and maintained accurate stock levels in the store.
- Implemented loss prevention measures to minimize shrinkage in the store.
- Analyzed sales data from POS system to identify trends in product purchases or customer preferences.
- Assisted in visual merchandising to create an engaging store presentation and attract customer attention.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Resolved customer complaints in a professional manner while upholding company policy.
Education
West High School
Wichita, KSSkills
- Store operations
- Inventory management
- Sales forecasting
- Visual merchandising
- Staff training
- Team leadership
- Task delegation
Timeline
Keyholder Manager
Bath and Body Works, Limited Brands
09.2021 - Current
West High School