Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Assistant ManagerCustomer Service RepresentativeReceptionistWork Type
Full TimeLocation Preference
RemoteOn-SiteOpen to relocation: Yes
Open To Work
Geneva Battle
Warner Robin,GA
Work Preference
Summary
Dynamic individual with hands-on experience in Credentialing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Dollar Tree
Warner Robins, GA
10.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained staff on customer service excellence and product knowledge.
- Developed merchandising strategies to enhance store presentation and inventory management.
- Implemented loss prevention measures, reducing shrinkage through effective monitoring.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Credentialing Administrator I (WFH)
Beacon Health Options
Woburn, MA
04.2016 - 09.2025
- Executed comprehensive verifications to ensure data accuracy for credentialing applications.
- Compiled comprehensive credentialing reports for management review, delivering insights into application trends and performance metrics.
- Streamlined administrative support for credentialing team by overseeing document flow and facilitating communication with providers' offices.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Credentialing Administrator II
Multiplan
Waltham, MA
01.2009 - 01.2016
- Duties included but not limited to, generation of reports, performing various routine clerical functions such as faxing, photocopying, distributing materials. Communicate by phone or fax to doctors’ offices, to obtain re-credential information. Effectively communicate and educate practitioners and internal departments regarding Credentialing committee decisions.
- Streamlined office procedures to enhance operational efficiency and reduce processing times.
- Trained new staff on company policies and administrative processes to ensure compliance and consistency.
- Developed standard operating procedures that improved workflow clarity and task delegation across teams.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Education
High School - undefined
Madison Park High School
Roxbury, MASkills
Highly effective in office administrative management, and professional communication
Database Management
Record keeping
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Workload management
Conflict resolution
Operations management
Employee scheduling
Recruiting and interviewing
Customer relationship management (CRM)
Retail operations management
Policy enforcement
Team collaboration
Multitasking and organization
Compliance
Timeline
Assistant Manager
Dollar Tree
10.2025 - Current
Credentialing Administrator I (WFH)
Beacon Health Options
04.2016 - 09.2025
Credentialing Administrator II
Multiplan
01.2009 - 01.2016
High School - undefined
Madison Park High School