GENEVA CLAIRE M. TEJARES
Grand hotel
MACKINAC ISLAND
1
Language
1
Certification
12
years of professional experience
Diligent Food and server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Work History
Server Gatehouse (10 Summer Season)
12 Years 3 Months- Describe the drinks list when they ask and recommend few beverages. Take both drinks and food order and transfer to the computer.
- Checking the kitchen and deliver the food when its ready. Check on the guest if anything else they need.
- Make sure to anticipate guest needs for satisfaction.
- Provided exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction and timely service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Trained new servers on restaurant policies, menu items, and service protocols.
- Implemented process improvements that enhanced workflow and reduced wait times for guests.
- Oversaw closing procedures, ensuring compliance with health and safety regulations.
- Resolved guest complaints promptly, maintaining positive relationships and encouraging repeat visits.
- Give the bill when they finish and run the cards for them and always say thank you to the guest and hope them a good day when they are about to leave.
Beverage / Food Server (4 Winter Season)
9 Years 5 Months- Coordinated beverage orders with skiers, ensuring accurate and prompt service during peak hours.
- Assisted in delivering beverages and food orders promptly. Supported team members in fulfilling customer food and drink requests.
- Verified and processed food and drink orders to maintain service efficiency.
- Engaged with skiers, members, and guests to create lasting memories through tailored service and support.
- Delivered exceptional customer service in high-pressure environments to enhance guest satisfaction.
- Managed table assignments efficiently to optimize workflow during peak dining hours.
- Resolved guest complaints professionally, fostering a positive dining experience and repeat business.
- Monitored dining area to maintain cleanliness and organization, ensuring compliance with health standards.
Barista/Cashier
7 Months- As a barista, you need solid customer service skills and the ability to work independently as well as with a team in a fast-paced environment. Preparing brewed coffee in the morning and making sure that the machine is ready for the busy day.
- Crafted high-quality beverages, ensuring consistency and adherence to hotel standards.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Doing side work in the opening mid shift and closing when scheduled. Able to of make and the ordered drinks with a accuracy according to the SOP of the company.
Restaurant and Banquet server
7 Months- Developed detailed understanding of server responsibilities within country club environment. Greeted members using last names and catered to their food preferences. Established personal connections with members to enhance satisfaction while maintaining professional boundaries.
- Assisted with event setup in club and welcomed families and friends for special occasions such as weddings and birthdays. Performed banquet server duties to uphold quality service during events. Arranged decorations according to client preferences and facilitated event breakdown after completion.
- Assisted with wine service, a key offering of the club. Supported servers in developing extensive wine knowledge to meet member preferences. Delivered high-quality service in all aspects of the role.
Server
5 Months- Work in a banquet department (Christmas party for members and friends, fundraisings, thanks giving and some special occasions)
- Try to make everything possible for guest request.
- Make members happy and Anticipation of their wants and needs. Like assisting them with their skis, or put their coat or snow coat in the rack for them.
- Members should be feel at home.
- Making sure to have the ID number of the guest before taking their drink and food order so you know where to charge the order.
- Check the table what else they might need or make sure to refill water or ask for another round of drinks if almost half empty.
- Thank the members and friends for coming.
Country Club server
5 Months- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware and glassware
- Escort members to their tables
- Describe and recommended wines to the member
- Provide members and guest of the members with information about local areas, including giving directions.
Back server/Barista
5 Months- Helping server’s needs
- Set up and clear tables
- Offer bread to the guest
- Unfold napkins and set it to guest lap
- Clear cramps from the table
- Refill silverware and water pitcher and credenza
- Make sure to do side work polishing glassware, silverware and fold napkins.
- Make coffee/tea orders for the guest
Food Runner/expo
5 Months- Run and serve food in a proper way always (serve from left and clear from the right)
- Answering guest questions regarding the food.
- Polish silverware, plates and glasses
- Set up plates to every cooks’ situation
- Call out food orders
- Fire orders.
Education
Bachelor of Science - Hotel and Restaurant Management
Included all relevant subjects, including courses in International Management, HR Management, Event Project Planning, Marketing Management, Hospitality management etc.
Skills
Microsoft Office proficiency
Exceptional customer service
Strong work ethic
Guest engagement
Professional appearance
Hospitality service expertise
WSET Passer
Certification
- WSET Level 1 Training - 2025
- WSET level 2 Training- 2026
Language Ability
English (advance), Tagalog (basic), Visayan (Mother tongue)
Interests
Movie marathon
internet surfing and reading books
snowboarding
Timeline
Barista/Cashier
Grand hotel
04.2022 - 11.2022Read More
Restaurant and Banquet server
Orchid Island Golf and Beach Club
10.2018 - 05.2019Read More
Server
Hermitage club
11.2017 - 04.2018Read More
Beverage / Food Server (4 Winter Season)
Stein Eriksen Lodge
11.2016 - 04.2026Read More
Country Club server
St Andrews Country Club
11.2015 - 04.2016Read More
Back server/Barista
Ritz- Carlton Bachelor Gulch Restaurant (SPAGO)
11.2014 - 04.2015Read More
Food Runner/expo
Ritz- Carlton Bachelor Gulch Restaurant (SPAGO)
11.2014 - 04.2015Read More
Server Gatehouse (10 Summer Season)
Grand hotel
04.2014 - CurrentRead More
Bukidnon State University
Bachelor of Science from Hotel and Restaurant Management
Read More