Summary
Overview
Work History
Education
Skills
Certification
Timeline
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GENEVA CONRAD

Iowa City,IA

Summary

Dynamic and self-motivated professional with extensive healthcare experience, excelling in venipuncture and donor screening. Proven ability to deliver exceptional customer service while ensuring safety and compliance. Recognized for optimizing processes and enhancing donor experiences in high-volume settings, demonstrating strong problem-solving and communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Plasma Center Technician

BioLife Plasma Donation Center
Coralville, IA
12.2021 - Current
  • Guide first-time donors through initial appointments and donation process
  • Perform pre-donation health screenings and record vitals for all donors
  • Initiate plasma donations via venipuncture and ensure proper disconnect procedures after completion
  • Deliver a safe, comfortable, and efficient donation experience in a high-volume clinical environment

Online Order Fulfillment Associate

Vons Grocery
Santa Monica, CA
02.2020 - 11.2021
  • Helped establish and optimize the Drive Up and Go department
  • Shopped, packed, and processed customer orders with speed and accuracy
  • Managed multiple orders simultaneously and resolved delivery issues efficiently

Team Member

Culver’s
Iowa City, IA
06.2018 - 08.2019
  • Provided customer service at drive-through, front register, and car-side delivery
  • Prepped food independently to meet daily operational timelines
  • Worked collaboratively with team to ensure quality and speed

Cashier & Barista

Hy-Vee
Iowa City, IA
12.2014 - 08.2019
  • Delivered friendly and efficient service to a diverse customer base
  • Handled checkout, assisted with large orders, and maintained a clean work area
  • Prepared coffee and food items while balancing multiple customer requests
  • Built strong rapport with regular customers

Education

Some College (No Degree) - EMT Program

EMSLRC, University of Iowa
Iowa City, IA
05-2024

Some College (No Degree) - Phlebotomy Certificate

Phlebotomy Training Specialists
Los Angeles, CA
09-2021

Some College (No Degree) - EMT Program

University of California, Los Angeles (UCLA)
Los Angeles, CA
11-2019

High School Diploma -

City High School
Iowa City, IA
05-2014

Some College (No Degree) - Paramedic Program

EMSLRC, University of Iowa
Iowa City, IA

Skills

  • Reliable
  • Conscientious
  • Self-motivated
  • Customer service
  • Communication skills
  • Time management
  • Ability to work in fast-paced settings
  • Venipuncture technique
  • Health screening
  • Patient care
  • Data entry
  • Safety protocols
  • Training and mentoring
  • Venipuncture proficiency
  • Plasma processing
  • Aseptic technique
  • Phlebotomy expertise
  • Donor screening
  • HIPAA compliance
  • Problem solving
  • Team collaboration
  • Effective communication

Certification

NREMT Level EMT expiration date 03/31/2026

Certified Phlebotomy Technician issued on Sep 07, 2021

Timeline

Senior Plasma Center Technician

BioLife Plasma Donation Center
12.2021 - Current

Online Order Fulfillment Associate

Vons Grocery
02.2020 - 11.2021

Team Member

Culver’s
06.2018 - 08.2019

Cashier & Barista

Hy-Vee
12.2014 - 08.2019

Some College (No Degree) - EMT Program

EMSLRC, University of Iowa

Some College (No Degree) - Phlebotomy Certificate

Phlebotomy Training Specialists

Some College (No Degree) - EMT Program

University of California, Los Angeles (UCLA)

High School Diploma -

City High School

Some College (No Degree) - Paramedic Program

EMSLRC, University of Iowa

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