Geneva Cruz
Cedar Hill,TX
Summary
Bilingual professional with 5+ years of strong customer service, payment processing and receptionist experience.
Overview
15
15
years of professional experience
Work History
Coordinator/Call Center Customer Service Representative
Hyundai America Shipping
Farmers Branch, TX
07.2017 - Current
- Answer incoming/queued calls to answer/resolve any customer issues.
- Troubleshoot any holds/issues at terminal and rail facilities.
- Reply to all incoming emails. Either resolving the customer request or placing in contact with the correct PIC.
- Process Proof of Delivery requests.
- Coordinate with LGL Truck & Rail for containers returning from Exam site.
- Coordinate with Customer, Local Equipment and Terminal for Genset release.
- Bill and collect Genset Fees prior to release.
- Rebill for Exam fees and hold cargo until payment is received.
- Monitor and answer incoming LiveChats.
- Notify Customers of Pending General Order and Ordered to GO cargo.
- Move cargo to General Order facility.
- Complete all Re-Export cases within Customs and HMM regulations.
- General demurrage questions/LFD inquires
- Closed area & available date inquiries/extensions
- Payment inquires related to Demurrage
- Import invoice requests
- Paycargo processing
- VIP Guarantee
- Assist/educate customers on how use/navigate HMM’s website
- Assist Docs/Traffic teams with miscellaneous work as needed
- Performs other duties as assigned.
Store Manager
Ace Cash Express
07.2014 - 01.2016
- Provide professional and courteous customer service at all times, Answer phone calls, Short term loans and title loans, Balancing money, Cashing checks, Make bill payments transactions, Cash handling, Offer and sell products, Greet customers entering the store to ascertain what each customer needs, Perform opening and closing procedures, preparing bank deposits or re-deposits, verifying money in the cash drawer and safe, and communication skills
Medical Assistant
Irving Family Practice
11.2013 - 02.2014
- Prepare patients for exam, Assist physician, chart entries, Alphabetic filing, Translation, Vital signs, Urinalysis, Injections, Prepare charts, and Observed doctor during minor surgery and pap smears.
Receptionist/Billing
Castanon Auto Sales
09.2009 - 03.2013
- Received car payments, Finalized paper work when vehicle was sold, Translation, Completed vehicles transfers, Customer service, Answered phone calls, routinely answered customer questions regarding merchandise and pricing, and Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
Associate of Applied Science in Medical Assistant -
Anthem College
06.2014
High School Diploma -
MacArthur High School
06.2009
Skills
- Strong work ethic
- Attention to detail
- Able to multitask and handle information accurately and professionally
- Excellent phone/email etiquette
- Excellent verbal and written communication skills
- Work effectively under limited supervision and prioritize workload
Languages
Bi-lingual (English and Spanish), able to write, read and speak fluently.
Timeline
Coordinator/Call Center Customer Service Representative
Hyundai America Shipping
07.2017 - Current
Store Manager
Ace Cash Express
07.2014 - 01.2016
Medical Assistant
Irving Family Practice
11.2013 - 02.2014
Receptionist/Billing
Castanon Auto Sales
09.2009 - 03.2013
Associate of Applied Science in Medical Assistant -
Anthem College
High School Diploma -
MacArthur High School