Open To Work
Geneva Denise Dorn
HR Specialist
Alexander,United States
Work Preference
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
19
19
years of professional experience
Work History
Local Reasonable Accommodation Coordinator (LRAC)
VISN 6 VA MID-ATLANTIC HEATH CARE NETWORK
03.2018 - Current
- Provides timely and accurate guidance to employees, supervisors and decision-makers to ensure compliance with legal requirements of the Americans with Disabilities Act (ADAAA) of 2008, guidance from the U.S. Equal Employment Opportunity Commission and VA Handbook 5975.1.
- Maintains continuous involvement in research and additional training requirements, developing and instituting communications and customer service processes, facilitating record-keeping, HR Smart reporting and compliance with applicable laws/regulations and positively representing VAMC Human Resources Service.
- As needed, coordinates legal guidance from Regional Council and regional and national Reasonable Accommodation Coordinators.
- Assists with qualifying candidates for reassignment under Reasonable Accommodation. Ensures coding is completed in HR Smart for all reassignment actions. Reviews employee resumes and functional limitations.
- Liaison to CAP and applicable local service departments (e.g. facility management, ergonomics) and VISN 6 Retirement Center to facilitate processing of Reasonable Accommodation Requests.
- Provides weekly reporting.
- Develops effective and efficient working relationships with decision-makers. Identifies solutions in accordance with regulations. Maintains routine communications with various departments in need of additional manpower to facilitate interim details under Reasonable Accommodation for individuals pending placement.
- Coordinate completion of all SF 3112D (Agency Certification of Reassignment and Accommodation Efforts).
- Supervisor: Rachel Wells
- Coordinated scheduling for multiple departments, enhancing communication and workflow efficiency.
- Assisted in managing project timelines, ensuring adherence to deadlines and deliverables.
- Developed and maintained comprehensive documentation for internal processes and protocols.
- Facilitated training sessions for new staff, promoting knowledge sharing and team cohesion.
- Implemented tracking systems for project progress, improving visibility and accountability among teams.
- Analyzed operational data to identify areas for process improvement and increased effectiveness.
- Supported cross-functional initiatives by collaborating with stakeholders across various departments.
- Monitored compliance with organizational policies, ensuring standards are consistently met in operations.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
LEAVE PROGRAM MANAGER
- Analyze and evaluate leave request, documentation and medical information to support request for FMLA, Advance Sick Leave, Advance Annual Leave, Voluntary Leave Transfer, Leave Without Pay, Emergency Leave and Disabled Veteran Leave.
- Technical expert - Keeps abreast of changes in laws, rules, and regulations which pertain to program and other areas of responsibility through pro-active means of reading, researching, training (self-directed or ordered), and/or being receptive to changes, innovations and suggestions. Implements/accepts same in a timely and appropriate manner with little direction or prompting.
- Ensures personal leave is used and requested timely and appropriately to ensure compliance with regulation/policy and that time cards reflect proper leave documentation and meet required deadlines.
- Provides accurate, professional, creative, and timely personnel management advice to employees, supervisors, and management officials such that recommendations given are consistently on point and accepted.
- Advises consistent with applicable law, agency policies/regulations, supervisory objectives and VA/AFGE Master Agreement.
- Provides proactive and out-bound communication to employees, supervisors and service chiefs to rectify discrepancies or obtain missing information to facilitate timely and accurate leave processing. Use telephone, email and face-to-face communication as applicable.
- Generated standardized applicable (and unique) statements that may be needed for various types of leave requested so that individual statements are concise and consistent regardless of which HR Specialist is processing the leave. Reworded statements and automated verbiage. Incorporated into database and can be selected with a check mark that will include the statement into the cover letter sent forward to HRO and ELT (reducing duplication and data entry errors).
PERFORMANCE MANAGEMENT
- Manages receipt, technical and processing of annual performance management assessments and coding in HR Smart for applicable Superior Performance Awards as applicable.
- Provides annual and on-going training in performance management and evaluation processing. Training sessions are informative and easily understood by the audience. Adequate preparation for training sessions is reflected in the quality of the presentations. Effective training is measured by supervisory and peer review and through employee feedback.
- Coordinates database tracking and due dates for annual submission of proficiencies (for nurses, PA’s and CNA’s), ECF and all other employees.
- Provided multiple one-on-one and group presentations to Service personnel for performance appraisals and technical reviews.
- Evaluates and assesses performance standards, ratings and justifications to determine compliance with applicable regulations.
AWARDS MANAGER
- Recognized subject matter expert for Superior Performance Awards, Special Contribution Awards and Time Off Awards.
- Continuously provide technical review, research and training. Develop out-going communications and customer service processes, facilitating record-keeping, reporting and compliance with applicable laws/regulations and positively representing VAMC Human Resources Service.
- Staff manager of CGVAMC Award Panel consisting of both bargaining and non-bargaining representative.
- Maintains readiness for inspections and other third-party reviews by ensuring files, actions and related matters are accurate, in compliance with applicable directives and appropriate.
- Coordinate technical review, approval signature, coding of all award actions in HR SMART of individual and group awards and supervisory notification of approved awards.
COMPETENCY FOLDER COORDINATOR
- Maintains readiness for inspections and other third-party reviews by ensuring files, actions and related matters are accurate, in compliance with applicable directives and appropriate.
- Demonstrated ability to work collaboratively with Education, QM and all Services to complete test and live Joint Commission Annual review: provided technical reviews of competency folder in preparation for the 2017 Joint Commission review.
- Researched and revised MCM 637-230-10 in advance of Joint Commission visit.
- Compiled a binder of applicable MCMs (Orientation, Occ Health, Memorandum Guidelines, Fee Basis Appointments, Performance Appraisal Program, Proficiency Rating System, Blood-Born Pathogens, Infection Control, Radiation Safety), VA Handbook – Employee Development, and Joint Commission HR Chapter. This binder, along with email distribution lists, a printed list of Service Chiefs - alternates, competency POCs and applicable administrative personnel, proved to be essential hands-on resources during the 3-day JC visit (February 2017).
- Consistently works to break down communication barriers. When answering questions by email appear to not be understood by the recipients (supervisors and/or employees), take time to make phone calls or do a “house visit” to speak to internal customers face to face. These types of communications happen routinely and greatly strengthen understanding and enhance relationships between HR and exceptionally supporting customer service efforts.
- Provided multiple one-on-one and group presentations to Service personnel for competency folder preparation.
Human Resource Assistant (GS 7)
Charles George VAMC
08.2015 - 09.2018
- Currently working as a Human Recourse Assistant, within the staffing department, Duties include but are not limited to the following: Support HR Specialists to ensure timely job announcement advertisements, applicants’ pre-employment screening, and placement of staff for Nursing Service, as well as, assist with placement for Mental Health Service, and Social Work Service as it pertains to Nursing. Maintain various spreadsheets using Office Excel, such as the Vacancy Report, Recruitment Report, and Incoming Report, as well as use these to create and maintain Staffing Team Meeting reports. Use a variety of information to ensure regulations are met in accordance with VA Medical Center policy, Veterans Health Administration (VHA) Human Resources Management Letters (HRML’s), VHA Directives and Handbooks, and Office of Personnel Management (OPM) regulations. Set up preliminary background investigation and pre-employment health screening appointments and complete required documentation (e.g. OF-178, SF-93) in order to begin the actual hiring process. Set up New Employee Orientation files for each new applicant and complete the 10-0453 New Employee Screening Checklist by verifying receipt of all required documentation, such as a signed Application, resume, OF-306, clear health screening, background investigation, license verification, and other various documents are included. Coordinate with Nursing Professional Standards Boards to obtain pay setting documents, and ensure accuracy prior to making a firm offer of employment. Serve as the customer service liaison between the assigned Services and Human Resources. Provide excellent customer service skills to internal and external customers by offering a wide range of Human Resources knowledge. The nature of the work requires me to be self-directed and able to organize work and priorities to meet the needs of Human Resources and my assigned Services efficiently.
- Supervisor: Valerie Rich
Supervisor for Personnel Security Specialist (GS-11)
Perry Point @ Baltimore VAMHCS
12.2014 - 05.2015
- Served as the Leading supervisor for 10 personnel in the Perry Point and Baltimore VA medical centers.
- Evaluated the effectiveness of the database management technology and investigated problems and inefficiencies.
- Designed and developed changes and modifications to the database with conflicting requirements.
- Performed in-depth analysis of automated and manual systems to accomplish design and programming assignments related to database management.
- Converted existing databases to meet new release requirements.
- Overseeing the daily operations of two Personnel Security Office’s at medical centers with over 6,000 employees.
- Enforced agency’s policies and priorities are being followed. Properly ensuring that the issuance of Personal Identity Verification (PIV) cards in accordance with Homeland Security Presidential directive (HSPD-12).
- Prepared technical papers, plans, and feasibility reports, addressing unique user requirements in order to make recommendations to the leadership team.
- Developed changes to the Access and SQL databases in order to improve efficiencies and to modify the storage structure and between databases.
- Developed performance standards and evaluated work performance of all employees that fell under my management. Resolved complaints perform disciplinary measure, warnings, and reprimands and recommend action for serious cases. Interviewed candidates for position for security department. Recommend appointments, promotions, and reassignments on employees in the department. Developed training plans and performance plans for standard operating procedures for new employees.
- Facilitated solutions to multi-layered problems and managed difficult process improvements.
- Developed procedures for the Personnel Security staff and HR Staffing Specialist on setting standards on the onboarding process for new employees (such as shared spreadsheets and shared files). Established new procedure’s processing volunteers, contractors and students on back ground checks and validation on ability to working in the VAMHCS.
- Responsible for all reviews of 3500 adjudications of background investigations conducted by my personnel security staff and insure compliance with HSPD-12 Federal suitability and security standards (FIPS) and (NIST). Notification to Business Managers, Chiefs and supervisors on approval or denying of each employee’s access based on results on background investigation completion.
- Supervisor Geoffrey Patterson
Personnel Security Specialist
Charles George VAMC
03.2007 - 12.2014
- Responsible for maintaining an in-depth working knowledge of VA’s Personnel Security and Suitability Program. I provide technical advice and guidance to all Service Chiefs, employees, contractors, affiliates and volunteers regarding matters pertaining to VA’s Personnel Security and Suitability Program and OPM’s Electronic Questionnaire for Investigation Process’s (E-QIP)
- Due to national security concerns arising from 911 all federal facilities were required to implement the new Personnel Identification Verification (PIV) system. In my role as Personnel Security Officer it was one of my job duties to meet the March 30th deadline ensuring our 2,150 employees met the required background investigation and was issued the PIV Smart Card.
- Primary Adjudicator, for all Background Investigation. I review and analyses background investigative results, coordinate and gather evidence in support of actionable personnel security and suitability issues. I notify appropriate management officials in writing and verbally when problematic personnel security and or suitability information that appears in the investigation report. Official hiring authority personnel often request my input for hiring suitability concerns regarding hiring employees. I conduct personnel security and suitability interviews to obtain missing information or clarify any conflicting information. I work with special agencies in order completed moderate to high level investigation for Federal Government employees.
- Personnel Security Officer, responsible for ensuring that all personnel security and suitability operation are carried out properly. Managed the day to day operations of HR’s personnel security section. PCI manager coordinated all functions of Manager, Sponsor, Registrar, and Issuer for the PIV Portal. Trained supervisors and managers on operation of the PIV Portals as the Manager and Sponsor. Maintained the automated Biometric identification system. Continuing working with the VA ISO officer, Police and OI&T to develop update and maintain the information Security system.
- I have worked with Simplex Grinnell, and the VA Police service in the implementation and development of a database that will provide access to all VA staff into the medical facility using the PIV Smart card. I work with employees within the VA Medical center in trouble shooting problems that arise with their PIV smart card, with encryption and signing certification process. Been ask to be part of the team on helping implement the Computerized Patient Record System (Version 29) CPRS in the VA Medical Center.
- Conducted individual required background investigation paperwork for all personnel. Overseeing 100 percent of all submitted, made conducts inquiries to obtain any missing information, and forwards information to the proper investigation authority. Ensuring that compliance with all Federal regulations is followed within the PIV office and suitability and adjudications processes.
- Special projects lead in relation to VA’s personnel security and suitability programs. Preforming security investigation on Veteran housing units for compliance with security. Coordinated with VA compliance officers in conducting service level risk assessments for non-compliance items, such as unattended smart cards, unattended sensitive data etc. Use appropriate approaches to perform a variety of duties related to special projects involving issues of a confidential nature. See KSAO for more details.
- Managing and processing of all OPM and VA Security and Investigation Center paperwork. Processing, Submitting and tracking the status of all MBIs and BIs. I am responsible for the development and maintenance for HR’s Personnel Security Database.
- Primary approver for (E-QIP), responsible for reviewing standard forms required by Office of Personnel Management (OPM) for completeness prior to submission. Developed training and conduct training for all new employees to complete OPM’s Electronic Questionnaire for Investigation Processing. See KSAO for more details.
- Responsibilities include completion of mandatory, monthly PIV reports for VISN and local levels. Directly supported HR specialist ensuring that potential employee’s progress is updated daily on Staffing active records. Completion of LEIE reports and Quarterly Personnel Suitability reports are completed for the Medical Center Director.
- Supervisor: James Sitlinger (GS-09)
Education
High School Diploma -
Skills
- Proficient in task management
- Client support
- Detail-oriented data management
- Strategic decision-making
- Project planning
- Cultivating strong partnerships
- Microsoft Office proficiency
- Upholding privacy standards
- Project facilitation
- Operational leadership
- Client-focused consulting
Accomplishments
- Documented and resolved [Medical issues] which led to [Accommodation in the workplace].
- Achieved [Personnel Security start up program] through effectively creating a Standard Operating Procedures (SOP) .
- Collaborated with team of seven in the development of Reasonable Accommodation data base.
Timeline
Local Reasonable Accommodation Coordinator (LRAC)
VISN 6 VA MID-ATLANTIC HEATH CARE NETWORK
03.2018 - Current
Human Resource Assistant (GS 7)
Charles George VAMC
08.2015 - 09.2018
Supervisor for Personnel Security Specialist (GS-11)
Perry Point @ Baltimore VAMHCS
12.2014 - 05.2015
Personnel Security Specialist
Charles George VAMC
03.2007 - 12.2014