Geneva Grady
Plainfield,IL
Summary
Results-driven Leasing Consultant known for high productivity and efficient task completion. Specialize in customer service, negotiation, and market analysis to ensure optimal leasing outcomes. Excel in communication, problem-solving, and adaptability, employing these soft skills to meet diverse client needs and achieve management goals.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Everton Flats
Warrenville, Illinois
03.2023 - Current
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Responded to tenant requests for maintenance services in a timely manner.
- Tracked leads using CRM software and followed up with interested parties.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Data Entry/ Tube Labeler
American Family Medical Center
01.2022 - 03.2022
- Entered patients' information such as name, date of birth, address, etc
- Uploaded patients' documents, drivers' license, and covid test results
- Created patients’ appointments
- Labeled patients’ covid test tubes
- Computer Skills: Word, Excel, PowerPoint, Office Ally, GoMeyra, Point of Systems etc
Cashier / Customer Service Rep
The Home Depot
03.2020 - 05.2021
- Provided customers with exceptional customer service by greeting them, listening to their needs, responding appropriately, anticipating needs, and thanking customers for shopping at Home Depot
- Manages all cash and credit transactions through the POS system operations
- Ensures that customers are guided or directed to their products of choice and provides them with appropriate information according to their requirements
- Helps customers in choosing the right product through explanation and demonstration of the features of selected items
- Balances the cash register at the end of each shift, making sure that before the end of each shift any discrepancies encountered are resolved
Front Desk Receptionist / Assistant
Little Monsters Daycare Center
01.2016 - 11.2019
- Provide regular and consistent supervision of all children, provide a creative environment using appropriate limit setting and structuring techniques
- Communicate with children’s parents or guardian about daily activities, behaviors, and related issues
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
- Provide outstanding customer service
- Schedule trips and outings for daycare center
- Filling information, payroll, and other clerical duties
- Answer all incoming calls and inquires
- Perform housekeeping tasks as required
- Maintained a safe, clean, appealing environment
- Assist the team leader with the recording of children’s record and other activities
Education
License - Residential Leasing
Chicago Real Estate Institute
Chicago, IL03-2023
Phlebotomy Certification -
Genesis Healthcare
01.2021
CNA Program Certification -
12.2018
High School Diploma -
BolingbrookSkills
- Word
- Excel
- PowerPoint
- Property tour coordination
- Lease oversight
- Yardi Software
- Fair housing policies
- Leasing terms and specifications
- Clear communication
- Team collaboration
- Lease file audits
- Customer service
- CRM software
Timeline
Leasing Consultant
Everton Flats
03.2023 - Current
Data Entry/ Tube Labeler
American Family Medical Center
01.2022 - 03.2022
Cashier / Customer Service Rep
The Home Depot
03.2020 - 05.2021
Front Desk Receptionist / Assistant
Little Monsters Daycare Center
01.2016 - 11.2019
License - Residential Leasing
Chicago Real Estate Institute
Phlebotomy Certification -
Genesis Healthcare