Geneva Montanez
Temecula,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Imperial County Work Training Center
09.2023 - Current
- Managed and supervised two administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives with federal and state contracts.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed 2 cross-functional teams for successful project completion within deadlines and budgets.
- Evaluated employee performance and conveyed constructive feedback to improve skills for seventeen employees.
- Launched quality assurance practices for each phase of development
Housing Navigator I
Equus Workforce Solutions
08.2022 - 09.2023
- Delivered social work case management to over 500 under-served families in homeless settings.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Maintained energy and enthusiasm in a fast-paced environment.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Documented case notes daily and coordinated follow-up for seamless case management of 50 families.
- Coordinated program referrals for community-based resources.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Basic Needs Coordinator
Mt. San Jacinto Collage
05.2022 - 07.2022
- Utilized proactive communication abilities to resolve employment-related disputes.
- Prepared agendas and took notes at meetings to archive proceedings.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Program Coordinator
Foundation For Women Warriors
04.2021 - 04.2022
- Entered data in Apricot system and handled database maintenance.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Coordinated referrals and direct support for women veterans and active duty clients.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Educated potential participants on available services and processes to engage in program.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Eligibilty Specialist II
Imperial County Department Of Social Services
03.2018 - 04.2021
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency.
- Developed extensive fact-checking and research skills as a result of continuously reviewing different programs and options.
- Assisted customers promptly and politely, in person and via telephone.
- Managed the processing of all benefits applications, including those for financial assistance and food stamps.
- Managed caseload of an average of 600 cases.
Patient Access Specialist
Planned Parenthood of Pacific Southwest
01.2015 - 03.2018
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Screened and enrolled uninsured patients for state-funded programs such as Family PACT and Pregnancy-Related Medi-cal.
- Recorded and filed patient data and medical records.
- Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate information.
- Referred patients with additional community resources to help fill gaps in health insurance coverage.
- Correctly coded and billed medical claims for various healthcare services
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
- Verified patients' eligibility and claims status with insurance agencies.
Education
Master of Arts - Public Administration
Los Angeles Pacific University
San Dimas, CA08.2021
Bachelor of Science - Human Services
University of Phoenix
El Centro07.2019
Skills
- Creative problem solver
- Active listening skills
- Seasoned in conflict resolution
- Quick learner
- Energetic work attitude
- Able to work independently and as a member of a team
- Intakes and assessments
- Goal Setting
- Ability to de-escalate clients in another vulnerable emotional state
- Able to participate in a multidisciplinary team approach
- Exceptional time management skills
- Applicant interviews
- Social program eligibility
- Training development aptitude
- Courteous demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchLanguages
Spanish
Intermediate (B1)
Timeline
Program Manager
Imperial County Work Training Center
09.2023 - Current
Housing Navigator I
Equus Workforce Solutions
08.2022 - 09.2023
Basic Needs Coordinator
Mt. San Jacinto Collage
05.2022 - 07.2022
Program Coordinator
Foundation For Women Warriors
04.2021 - 04.2022
Eligibilty Specialist II
Imperial County Department Of Social Services
03.2018 - 04.2021
Patient Access Specialist
Planned Parenthood of Pacific Southwest
01.2015 - 03.2018
Master of Arts - Public Administration
Los Angeles Pacific University
Bachelor of Science - Human Services
University of Phoenix
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