Geneva Rockwell
1058 Sinclair Way Burlington,WA
Summary
Dynamic customer service professional experienced in a face-to-face work environment. Productive relationship builder; excels in attentiveness, active listening, great communicator, articulating and creating solutions that provide value to the customer. Highly professional, dependable, punctual, flexible, transparent, safety-conscious. Successfully works as part of a team, or independently, has the ability to work and perform duties well under pressure with minimal to no supervision.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
Seattle, WA
07.2023 - Current
- Smile, greet and assist while engaging guest with care and exhibiting the ability to anticipate needs of others in a fast-paced environment. Asking probing questions to determine service needs and accurately input information into an iPad, computerized check-in system and complete paperwork tasks as warranted. Able to work with a large diverse groups of people.
- Assist guest whose bags are missing or damaged with baggage claims, assign or reassign seats, rebook guest that have missed their flight, offer assistance to guest with special service request, providing directions, answering questions, make announcements and de-escalate upset guest to provide a positive travel experience.
Flight Attendant
SkyWest Airlines
Salt Lake City, UT
01.2023 - 07.2023
- Participate in pre-flight briefings to discuss flight details, weather and alternate route. Ensure aircraft and passenger are compliance with policies, procedures, regulations and safety guidance. Facilitate communications between flight deck and cabin crew prior and during flights. Greet passengers, assist with carry-on baggage stowage and deliver onboard announcements.
- Clearly explain and demonstrate safety and emergency procedures to all passengers, including unaccompanied minors prior to take-off. Serve and sell meals, beverages and snacks from the service cart. Also, provide information about our inflight offers and promote credit cards. Attend and complete online training to remain current on new requirements and procedures.
Booking Clerk
York County Sheriff's Department-York, SC.
10.2021 - 02.2023
- Perform general clerical work, including compiling information, preparing reports, records, maintaining logs, entering & retrieving computer data, copying and filing documents; performs all updates on inmates records.
- Answer telephone calls from the public and provides information about inmates as well as communicate with law enforcement personnel, probation and parole officers, court personnel, attorneys, and other governmental entities.
Human Resources Specialist
Walmart-Charlotte, SC.
06.2018 - 10.2021
- Managed high-volume of inbound calls from applicants and associates, also managed and updated confidential information in HR Database.
- Supported management with HR practices, development and programs, performance and evaluations, job descriptions and salary ranges.
Field Training Supervisor
AlliedUniversal Security Services-Greenville, SC.
05.2010 - 06.2018
- Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post are made-orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations. Collabarated with Operations Managers to coach, mentor, counsel, discipline, train and manage relationships with Security Professionals.
- Respond to call-offs that occur during shift, which may include other individuals to fill-in and/or standing post until such replacements arrive. Assist Scheduler with scheduling for call-offs or other changes that occur on site.
Education
Customer Service Agent
Alaska Airlines
Seattle, WAFlight Attendant
SkyWest Airlines
Salt Lake City, UTBusiness Administration
Spartanburg Technical College
Spartanburg, SCMedical Assistant
Apollo College
Mesa, AZNursing Assistant
Glendale Community College
Glendale, AZAirline Operations
Rio College
Tempe, AZOffice Supervision and Management
Allied Universal Security Services
Columbia, SCSkills
- Customer Service
- Excellent Communication Skills
- Critical Thinking
- Multitasking and prioritization
- Detail-Oriented
- Time Management
- Interpersonal
- Problem Solving
- Compassionate & Empathetic
- Team Player
Affiliations
- United States Air Force (Honorable Discharge)
License
- Flight Attendant
- United States Passport
- Basic Life Support
- CPR & AED
Timeline
Customer Service Agent
Alaska Airlines
07.2023 - Current
Flight Attendant
SkyWest Airlines
01.2023 - 07.2023
Booking Clerk
York County Sheriff's Department-York, SC.
10.2021 - 02.2023
Human Resources Specialist
Walmart-Charlotte, SC.
06.2018 - 10.2021
Field Training Supervisor
AlliedUniversal Security Services-Greenville, SC.
05.2010 - 06.2018
Customer Service Agent
Alaska Airlines
Flight Attendant
SkyWest Airlines
Business Administration
Spartanburg Technical College
Medical Assistant
Apollo College
Nursing Assistant
Glendale Community College
Airline Operations
Rio College
Office Supervision and Management
Allied Universal Security Services
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