Geneva Ward
Hollywood,FL
Summary
Results-driven insurance professional with extensive experience in client communication and case management. Proven expertise in policy coverage and effective complaint resolution, leading to increased client satisfaction and retention rates.
Overview
5
5
years of professional experience
Work History
Insurance Broker
Self Employed
Fort Lauderdale, Florida
04.2026 - Current
- Sold life insurance policies tailored to meet specific client needs, ensuring comprehensive coverage.
- Marketed final expense products, helping families secure financial stability during challenging times.
- Offered affordable health plans, improving clients' access to essential healthcare services.
Licensed Medicare Specialist
Results Cx
Hollywood, Florida
08.2025 - 03.2026
- Enrolled eligible seniors in Medicare programs to ensure access to necessary healthcare services.
- Assisted Medicaid-eligible customers with enrollment in plans tailored to their healthcare needs.
- Managed high volume of customer service and member services calls to enhance support for current members.
Independent Life, Health and Annuity Agent
Levinson and Associates
Fort Lauderdale, Florida
07.2023 - 08.2025
- Resolved client inquiries, providing timely support across diverse cases to enhance client satisfaction.
- Collaborated with team members to create effective communication strategies.
- Prepared documentation for client meetings and presentations to facilitate effective communication.
- Organized records of client interactions to ensure accurate tracking and easy retrieval.
Licensed Medicare Agent
Teleperformance USA
Hollywood, Florida
08.2024 - 12.2024
- Managed customer inquiries via phone and chat, delivering timely assistance to enhance service experience.
- Resolved issues efficiently, significantly enhancing customer satisfaction.
- Documented customer interactions in management system, ensuring accuracy for future reference.
Life Insurance Agent
JL Insurance Agency
Hollywood, Florida
01.2022 - 08.2024
- Educated clients on life insurance policies and coverage options to empower informed decision-making.
- Assisted clients with insurance applications and documentation, ensuring timely submission and compliance.
- Cultivated strong relationships with clients, enhancing loyalty and driving renewal rates.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL05-2008
Master of Arts - Mental Health Counseling
Florida International University
Miami, FL08-2026
Skills
- Insurance sales expertise
- Policy coverage expertise
- Insurance risk assessment
- Market analysis
- Case management
- Data analysis
- Client relations
- Conflict resolution
- Complaint resolution
- Communication skills
- Active listening
- Cultural competence
- Retirement planning
Timeline
Insurance Broker
Self Employed
04.2026 - Current
Licensed Medicare Specialist
Results Cx
08.2025 - 03.2026
Licensed Medicare Agent
Teleperformance USA
08.2024 - 12.2024
Independent Life, Health and Annuity Agent
Levinson and Associates
07.2023 - 08.2025
Life Insurance Agent
JL Insurance Agency
01.2022 - 08.2024
Bachelor of Arts - Psychology
Florida International University
Master of Arts - Mental Health Counseling
Florida International University