Genevie Douglas
Summary
Detail-oriented housekeeper with a proven track record in maintaining clean and organized environments. Expertise in delivering exceptional service and building client trust through effective communication and customized cleaning solutions. Strong ability to manage time efficiently and prioritize tasks to meet client needs.
Overview
36
36
years of professional experience
Work History
Housekeeper
Natalia
Loma Linda, California
04.2025 - Current
- Cleaned and sanitized living areas to maintain a healthy environment.
- Organized and restocked cleaning supplies to ensure seamless workflow.
- Assisted with deep cleaning tasks on a scheduled basis to enhance cleanliness.
- Cleaned and sanitized bathrooms, including toilets, tubs, showers, and sinks, to uphold hygiene standards.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops, and fixtures to maintain cleanliness and hygiene in food preparation areas.
- House sat for clients, ensuring pets were fed, cleaned up after, and home was secure.
Residential House Cleaner
Trixie Fargo
Redlands, California
02.2024 - Current
- Built trusting relationships with clients, enhancing satisfaction and repeat business.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Cleaned interior windows and wiped down blinds.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Executed deep-cleaning projects, including tile grout scrubbing and floor waxing, to maintain high cleanliness standards.
- Swept, vacuumed and mopped hardwood floors.
- Vacuumed carpets and upholstered furniture.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Managed mail and packages to ensure home safety and security during owner's absence.
Residential House Cleaner
Christie Highum
Redlands, California
02.2024 - Current
- Assisted clients with special requests to ensure satisfaction with services provided.
- Clean and sanitized kitchens, bedrooms and living rooms.
- Clean bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Clean kitchen appliances such as microwaves, stoves, dishwashers.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Executed laundry tasks for customers, including washing and folding items.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Laundered sheets and other bedding and made beds.
- Interacted pleasantly with clients and guests when performing daily duties.
Residential House Cleaner
Josephine Herres
Riverside, California
01.1995 - Current
- Clean residential spaces using eco-friendly products and effective techniques.
- Communicated with clients to understand their specific cleaning needs.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Cleaned interior windows and wiped down blinds.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
- Vacuumed floors and dusted furniture.
- Weekly change and wash bedding.
- Swept porches, decks or patios.
- Swept, vacuumed and mopped tile floors.
- Vacuumed carpets.
- Organized closets when requested.
- Sanitized kitchens and bathrooms using effective cleaning agents and techniques.
- Ironed clothing and linens to remove wrinkles and maintain a neat appearance.
- Weekly grocery shop.
- House sit, making sure home is secured, water plants, collect mail and packages.
Billing Manager
Robert Deller, Attorney at Law
Riverside, California
01.2020 - 02.2024
- Processed customer billing statements and invoices accurately for timely payments.
- Maintained detailed records of transactions and payment histories for audits.
- Communicated with customers to resolve billing inquiries and discrepancies efficiently.
- Utilized billing software to generate reports and track payment statuses effectively.
- Updated customer information in the database to ensure accurate billing records.
- Processed invoices and payments accurately and promptly.
- Performed manual keying processes to verify invoice accuracy.
- Investigated and responded to customer inquiries related to billing issues.
- Managed all payments processing, invoicing and collections tasks.
- Prepared bills, invoices, and bank deposits.
- Monitored past due accounts and pursued collections to ensure timely payment of outstanding invoices.
- Generated monthly financial statements for customers.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Entered information into accounting software systems.
- Checked figures, postings, and documents for accuracy.
- Researched and resolved discrepancies in payment processing.
- Collected, posted, and managed patient account payments to maintain accurate financial records.
- Executed account updates and noted account information in company data systems.
- Built and maintained strong professional relationships with clients to enhance customer satisfaction.
- Investigated past due invoices and delinquent accounts to recover revenues and minimize unpaid accounts.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Office Manager
Robert Deller, Attorney at Law
Riverside, California
01.2018 - 02.2024
- Managed office operations to ensure smooth workflow and efficient service.
- Coordinated schedules and appointments for attorney and clients effectively.
- Managed office supplies inventory and placed orders to ensure availability.
- Maintained client files and documentation in an organized manner.
- Assisted with billing processes and client invoicing accurately.
- Facilitated communication between clients and legal staff promptly.
- Implemented office policies to enhance productivity and organization.
- Trained new staff on office procedures and software usage effectively.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained organized office environment to support efficiency and professionalism.
- Supervised staff, organized schedules, and delegated tasks to ensure smooth office operations.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated meetings, conferences, and appointments to streamline scheduling for attorneys and clients.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Provided training sessions for new employees on company procedures and policies.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Legal File Clerk
Heiting & Irwin, Attorneys At Law
Riverside, CA
06.1990 - 01.2001
- Organized and maintained legal documents in a systematic filing system to ensure easy access and retrieval.
- Processed and categorized incoming correspondence for attorney review, facilitating timely responses and case management.
- Assisted attorneys by retrieving case files and preparing documentation.
- Supported archiving of closed cases and managed storage solutions to optimize space and preserve important records.
- Organized and filed documents according to established
- procedures.
- Retrieved requested files from archives or other offsite locations.
- Reviewed files to check for complete and accurate information.
- Handled confidential material with discretion in accordance with company regulations.
- Created new files by following established protocols to maintain accurate record-keeping.
- Destroyed outdated and protected information in digital and physical formats.
- Updated file indexes regularly to reflect changes in content or location of materials.
Receptionist
Heiting & Irwin, Attorneys At Law
Riverside, California
06.1990 - 01.2001
- Greeted clients and visitors warmly upon arrival at the law office.
- Managed incoming phone calls, directing inquiries to appropriate attorneys.
- Scheduled appointments and maintained attorney calendars efficiently.
- Processed legal documents and correspondence for client communication.
- Maintained organized filing systems for case files and client records.
- Assisted clients with forms and documentation during their visits.
- Coordinated office supplies inventory and placed orders.
- Supported team members by preparing conference rooms for meetings.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Delivered consistent, high-quality customer service while engaging with internal and external clients.
- Scheduled appointments for clients, customers, and other visitors.
- Organized materials and maintained cleanliness of reception area to create a welcoming environment for visitors.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Oversaw reception area to ensure safety and cleanliness, fostering a professional atmosphere for clients.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Composed and prepared routine correspondence, letters and reports.
- Transcribed tapes and notes from meetings into prescribed formats.
Secretary's Assistant
Heiting & Irwin, Attorneys At Law
Riverside, California
06.1990 - 01.2001
- Coordinated correspondence between clients and attorneys to facilitate clear communication.
- Organized legal documents and maintained filing systems systematically.
- Scheduled appointments and coordinated meetings to optimize legal staff's time management.
- Assisted in preparing case files and legal briefs accurately.
- Communicated with clients to gather necessary information professionally.
- Processed billing inquiries and invoices to ensure timely and accurate financial transactions.
- Managed incoming calls to ensure efficient communication within the office.
- Responded to customer issues to provide immediate resolution.
- Set up conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Education
High School Diploma -
Riverside Christian Academy
RiversideSkills
- Residential cleaning
- Thorough cleaning
- Attention to detail
- Detail-oriented
- Customer relationship
- Hardworking
Timeline
Housekeeper
Natalia
04.2025 - Current
Residential House Cleaner
Trixie Fargo
02.2024 - Current
Residential House Cleaner
Christie Highum
02.2024 - Current
Billing Manager
Robert Deller, Attorney at Law
01.2020 - 02.2024
Office Manager
Robert Deller, Attorney at Law
01.2018 - 02.2024
Residential House Cleaner
Josephine Herres
01.1995 - Current
Legal File Clerk
Heiting & Irwin, Attorneys At Law
06.1990 - 01.2001
Receptionist
Heiting & Irwin, Attorneys At Law
06.1990 - 01.2001
Secretary's Assistant
Heiting & Irwin, Attorneys At Law
06.1990 - 01.2001
High School Diploma -
Riverside Christian Academy