Genevieve Arredondo
Odessa,TX
Summary
Experienced Customer Service Representative with excellent oral and written communication skills and analytical problem-solving abilities. Seeking the ideal job opportunity after a two-year break. Recently relocated from Massachusetts to Texas, focusing on settling the family before returning to work. Committed to providing exceptional service and unmatched support for customer satisfaction.
Overview
17
17
years of professional experience
Work History
Food Nutrition Specialist
Commonwealth of Massachusetts/ Tri-County Regional Vocational Technical High School
04.2019 - 07.2022
- Meal planning. Met daily deadlines and strict schedules. Helped prepare and served 700-900 meals daily.
- Contributed to a positive work environment through active participation in team work, sharing best practices, and mentoring other colleagues when necessary.
- Cashier. Quickly and efficiently moved students and teachers thru the lines.
- Optimized performance in a fast-paced food service environment.
Customer Service/Mortgage Consultant
Robert Half Financial/K-Force Temporary Services
09.2015 - 12.2016
- Contract work for Wells Fargo in Home Mortgage department, Bank of America Customer Service Departments, Harland Clarke Check department, and UMPQUA Bank customer service and online banking division. Managed anywhere from 70-100 calls daily from customers.
- Successfully provided resolution for various online assistance tasks including banking troubleshooting, escrow tax matters, insurance queries, and mortgage inquiries. Demonstrated strong problem-solving abilities in addressing customer service account related issues.
- Explained different types of loans pertaining to client situations.
- Identified opportunities to cross-sell and upsell loan products to customers.
Department Supervisor
JCPenney
12.2013 - 09.2014
- Customer Service, Open credit accounts, Resolve customer issues, Merchandise Worksheets and Floor sets, Cash flow, cash office. Open and close the store.
- Monthly Schedules for department, run daily reports.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing feedback and identifying opportunities for growth.
Office Administrator
CARBILLS SA
01.2012 - 06.2013
- Processed customer payments, send out reminders by mail and phone.
- Managed various administrative tasks including processing contract paperwork, car title work, and weekly employee payroll.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
Account Investigator
Citibank NA
01.2006 - 05.2008
- Demonstrated exceptional customer service skills by efficiently opening and closing accounts.
- Fraud monitoring on account, Investigate unauthorized or unrecognized debit\credit on account
- Managed daily distribution of case files in the queue.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Education
No Degree - Elementary Education
Palo Alto College
San Antonio, TX2011
No Degree - Elementary Education
South Texas College
McAllen, TX2006
High School Diploma -
Edinburg North High School
Edinburg, TX2002
Skills
- Microsoft Office and Outlook (4 years)
- Call Center (5 years)
- Customer Service/Sales (20 years)
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Time Management
Timeline
Food Nutrition Specialist
Commonwealth of Massachusetts/ Tri-County Regional Vocational Technical High School
04.2019 - 07.2022
Customer Service/Mortgage Consultant
Robert Half Financial/K-Force Temporary Services
09.2015 - 12.2016
Department Supervisor
JCPenney
12.2013 - 09.2014
Office Administrator
CARBILLS SA
01.2012 - 06.2013
Account Investigator
Citibank NA
01.2006 - 05.2008
No Degree - Elementary Education
Palo Alto College
No Degree - Elementary Education
South Texas College
High School Diploma -
Edinburg North High School
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