Genevieve Avila
Austin,TX
Summary
Capable bartender and server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast paced and high standard establishments.
Overview
7
7
years of professional experience
Work History
Bartender
La Mancha Tex-Mex Tavern
Austin, Texas
05.2022 - Current
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled high volume of customer phone call answering simple questions, handling complains, taking reservations and To-go orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Built relationships with vendors to manage orders and negotiate costs.
- Served high customer volumes during special events, nights and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server
La Mancha Tex-Mex Tavern
Austin, Texas
06.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Continued to Serve while simultaneously Bartending and supporting the team wherever they might need me.
- Represented the restaurant in in-house and exterior private events of between 10 to 60 people by myself.
Catering Server
Jc's Catering
Austin, Texas
04.2018 - 11.2022
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Returned reusable goods and serving equipment for inventory and restock.
- Executed synchronized meal service simultaneously serving multiple guests.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Hostess
Blue Star Cafe
Austin, Texas
06.2018 - 12.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
No Degree - Business Administration And Management
Austin Community College
Austin, TX12.2023
Skills
- Sales
- Highly reliable
- Performance improvement
- Passion for customer satisfaction
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Bartender
La Mancha Tex-Mex Tavern
05.2022 - Current
Server
La Mancha Tex-Mex Tavern
06.2021 - Current
Hostess
Blue Star Cafe
06.2018 - 12.2018
Catering Server
Jc's Catering
04.2018 - 11.2022
No Degree - Business Administration And Management
Austin Community College
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