Genevieve Bircea
Happy Valley,OR
Summary
Accomplished Resident Care Manager with a proven track record at Precious Moments Adult Care Home, showcasing expertise in clinical leadership and patient care oversight. Skilled in facility inspections and staff leadership, I significantly improved care standards and resident and staff retention. Renowned for fostering a compassionate environment and streamlining service coordination, my approach enhances patient satisfaction and healthcare delivery.
Overview
10
10
years of professional experience
Work History
Resident Care Manager
Precious Moments Adult Care Home
09.2018 - Current
- Developed strong relationships with residents, providing personalized care tailored to individual needs
- Demonstrated exceptional customer service and empathy in all interactions
- Utilized problem-solving skills to ensure resident satisfaction and exceed expectations
- Translated caregiving experience into effective sales techniques, driving revenue and client retention
CNA
Rivercrest Adult Care Home
12.2014 - 09.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
High School Diploma -
Mountain View High School
Vancouver, WA06.2014
Skills
- Clinical Leadership
- Clinical assessment
- Physical assessments
- Staff Leadership
- Patient Care Oversight
- Medication Management
- Clinical Documentation
- Vital Sign Monitoring
- Medical chart documentation
- Referral management
- Critical Thinking
- Service Coordination
- Policy Adherence
- Certified in CPR/AED
- Patient education and counseling
- HIPAA Guidelines
- CPR/AED
- Employee Recruitment and Hiring
- Schedule Management
- Patient Advocacy
- Staff Scheduling
- Facility Oversight
- Facility Inspections
- Quality Assurance Controls
- Healthcare Delivery
- Immunizations
- Patient Safety
- Decision-Making
- Patient Care Assessment
Timeline
Resident Care Manager
Precious Moments Adult Care Home
09.2018 - Current
CNA
Rivercrest Adult Care Home
12.2014 - 09.2018
High School Diploma -
Mountain View High School
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