Genevieve Busby
Ft Lauderdale,FL
Summary
Results-driven Sales Account Manager with a proven track record of managing multiple customer accounts while delivering exceptional service. Adept at building lasting client relationships, driving retention, and exceeding sales targets through consultative selling and advanced product knowledge. Skilled in multitasking across various computer systems while maintaining a professional and positive attitude. Fast learner with a strong ability to adapt to dynamic sales environments and optimize business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personnel Cruise Consultant
Norwegian Cruise Line
1600 Sawgrass Corporate Parkway, Sunrise, FL 3332, FL
10.2022 - Current
- Delivered exceptional service by managing reservations for cruises, flights, hotels, and travel accommodations with attention to detail and accuracy.
- Acquired comprehensive industry knowledge to effectively communicate cruise features, pricing, and promotions.
- Resolved guest concerns by addressing booking issues and providing alternative solutions.
- Developed and sustained strong customer relationships through tailored service, fostering long-term loyalty.
- Kept abreast of industry trends, pricing strategies, and travel regulations to deliver expert recommendations.
- Acquired comprehensive industry knowledge to effectively communicate cruise features, pricing, and promotions.
Uber Partner
Independant
Davie, FL
09.2019 - 10.2022
- Adhered to local traffic laws and maintained vehicle cleanliness to ensure safety and satisfaction for all passengers.
- Delivered exceptional customer service by managing ride requests and assisting passengers with inquiries through the Uber app.
- Ensured safe and comfortable transportation for passengers by efficiently navigating routes and maintaining vehicle standards.
Solar Specialist
Momentum Solar
Tamarac, FL
03.2022 - 09.2022
- Assessed energy usage to recommend optimal solar solutions for customers.
- Developed personalized solar energy plans for residential and commercial clients.
- Delivered compelling sales pitches and negotiated contracts to secure new business.
- Updated knowledge on solar trends, incentives, and emerging technologies to maintain industry expertise.
- Expanded customer base through strategic networking, marketing, and leveraging referrals.
Sales Representative
SCANDINAVIAN BOILER SERVICE
Ft Lauderdale, FL
05.2016 - 09.2019
- Implemented quality control measures to enhance inventory accuracy and streamline credit and restocking processes, reducing discrepancies by 15%.
- Optimized transportation logistics to lower shipping costs by 20% and ensure timely deliveries across domestic and international markets.
- Negotiated vendor and manufacturer contracts, increasing sales margins and profitability by 25% through cost-efficient pricing agreements.
Customer Service Representative
Sports Memorabilia Fanatics
Ft Lauderdale , FL
11.2014 - 03.2016
- Coordinated logistics between customers, manufacturers, vendors, and carriers to resolve shipping issues.
- De-escalated customer concerns while maintaining a professional and friendly demeanor.
- Managed inbound calls, chats, and emails to deliver seamless customer support.
- Resolved customer concerns through effective problem-solving and relationship management, enhancing client satisfaction.
- Processed transactions and coordinated logistics to streamline operations and improve customer service delivery.
- Navigated evolving technologies to deliver high-quality service in fast-paced environments, ensuring customer needs were met efficiently.
Education
Associate of Arts - Tourism And Hospitality Management.
Lycee De Bischwiller.
France/ Europe10.1985
Skills
- Proven sales track records
- Proven success in penetrating new markets and Cross-cultural sales background
- Microsoft office (word, Excel, PowerPoint,
- Formulating quotes
- Strong interpersonal skills Excellent abilities in prioritizing and multi-tasking
- Upselling and consultative selling
- Well-versed in Oracle, DAX, data entry, HIS, Quantum, ILS, and Microsoft applications
- Fan assist Sourcing Specialist
- Deliver exceptional account services to strengthen Excellent attendance and reliability, customer loyalty
Affiliations
Celebration world resorts
- Ranked top out of 100 of sales representatives.
- Receive the Million Dollar Producing ring.
Certification
Real Estate License In FL
September 2018 to Present.
Timeline
Personnel Cruise Consultant
Norwegian Cruise Line
10.2022 - Current
Solar Specialist
Momentum Solar
03.2022 - 09.2022
Uber Partner
Independant
09.2019 - 10.2022
Sales Representative
SCANDINAVIAN BOILER SERVICE
05.2016 - 09.2019
Customer Service Representative
Sports Memorabilia Fanatics
11.2014 - 03.2016
Associate of Arts - Tourism And Hospitality Management.
Lycee De Bischwiller.
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