Genevieve Chenoweth
Hedgesville
Summary
Dynamic and versatile professional with a proven track record across student leadership, operations, sales, and athletic coaching. Experienced as a Resident Assistant at Upper Iowa University, excelling in community-building, event planning, and resident support. Adept at optimizing workflows, enhancing customer satisfaction, and driving operational efficiency through strong communication and problem-solving skills. Demonstrated success in sales, consistently achieving revenue growth through strategic relationship-building and adaptability. Background in athletic coaching, with expertise in designing and implementing safe, motivational training programs for diverse skill levels. Recognized for time management, teamwork, and the ability to thrive in fast-paced, results-driven environments.
Overview
10
10
years of professional experience
Work History
Resident Assistant
Upper Iowa University
08.2024 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Gymnastics Coach
4 Star Gymnastics
01.2015 - Current
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
Writing Consultant
Upper Iowa University
08.2021 - 05.2024
- Developed and implemented customized writing strategies for clients, resulting in improved written communication skills.
- Worked closely with diverse clientele including non-native English speakers, adapting strategies to meet varying language proficiencies effectively.
- Conducted comprehensive research to support clients'' specific writing projects and goals.
- Facilitated group workshops on thesis statements, outlining, paragraph structure; equipping participants with essential tools for successful essay composition.
- Promoted a welcoming environment conducive to open dialogue about writing challenges during consultations.
- Provided constructive feedback on drafts, helping clients refine their ideas and arguments for maximum impact.
Sales Associate
The North Face
05.2020 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Operations Associate
Merkle Response
01.2020 - 01.2023
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Ensured accurate donor records through meticulous data entry and documentation of relevant information.
- Established feedback mechanism for data entry team, incorporating their suggestions into process improvements.
- Contributed to the achievement of service metrics targets by consistently meeting deadlines for mail processing and delivery.
- Enhanced overall mail processing quality by performing regular audits on processed mail, identifying areas for improvement, and implementing corrective actions.
Education
Bachelor of Science - Political Science/Pre-Law
Upper Iowa University
Fayette, IA05-2024
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Customer service
- Deadline management
- Interpersonal and written communication
- Verbal and written communication
- Operational reporting
- Operational efficiency
- Workload prioritization
Affiliations
- Resident Assistant (RA), Upper Iowa University (2024-2025)
- (Formerly) Three-Sport Athlete, Upper Iowa University (2021-2025)
- American Bar Association- Student Member
- USA Gymnastics Member/Coach
- Feeding America
- Heritage Foundation
- Paralyzed Veterans of America
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Resident Assistant
Upper Iowa University
08.2024 - Current
Writing Consultant
Upper Iowa University
08.2021 - 05.2024
Sales Associate
The North Face
05.2020 - 05.2023
Operations Associate
Merkle Response
01.2020 - 01.2023
Gymnastics Coach
4 Star Gymnastics
01.2015 - Current
Bachelor of Science - Political Science/Pre-Law
Upper Iowa University
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