Genevieve Diana
China Grove,NC
Summary
Results-oriented professional with extensive experience in retail operations and customer service. Skilled in team training, inventory management, and sales optimization, committed to fostering positive customer experiences and enhancing store efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Dollar General
China Grove, NC
05.2023 - Current
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed new team members to enhance customer service skills and operational efficiency.
- Coordinated inventory management processes, including stock replenishment and loss prevention measures.
- Supported sales initiatives by implementing promotional displays and optimizing product placement strategies.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience and satisfaction rates.
- Maintained a clean and organized store environment, adhering to safety standards and visual merchandising guidelines.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Associate
Shop-rite Supermarkets
Middletown, NY
11.2017 - 04.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions efficiently at checkout, ensuring accuracy and customer satisfaction.
- Collaborated with team members to optimize inventory management and product placement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Youngsville Alt. High School
Youngsville, NY06-1999
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Store opening and closing
- Attention to detail
- Pricing and markdowns
- Transaction processing
Timeline
Assistant Store Manager
Dollar General
05.2023 - Current
Sales Associate
Shop-rite Supermarkets
11.2017 - 04.2018
High School Diploma -
Youngsville Alt. High School