Genevieve Dora
Middlebury (village),VT
Overview
4
4
years of professional experience
Work History
Wheaton College Athletic Facilities Monitor
Wheaton College Massachusetts
Norton, MA
10.2023 - Current
- Greeted visitors, verified identification, answered general questions, and provided them with as needed assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Created badges for temporary personnel who entered the building on a daily basis.
- Provided excellent customer service at all times while interacting with both internal and external visitors.
Gillette Stadium Food Server
Gillette Stadium
Foxboro, MA
08.2023 - Current
- Greeted customers in a friendly and welcoming manner, provided exceptional service to high volume of customers at each event, and informed them of daily specials and menu changes.
- Took orders from customers accurately, completed final preparation, checked food prepped with special requests and allergies, and quickly delivered food to customers.
- Provided excellent customer service by anticipating needs, responding promptly to requests, demonstrating knowledge of menu items, and ensuring satisfaction.
- Adhered to all health department standards while preparing food items according to company recipes and specifications, and ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers, and performed opening and closing duties such as counting money in register drawers.
- Assisted other team members with side work tasks such as restocking supplies such as condiments, napkins, straws, and utensils. Maintained cleanliness of the food vendor area throughout shift including wiping down counter area and cash registers.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Middlebury College Catering Server & Bartending
Middlebury College
Middlebury, VT
05.2023 - Current
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Managed and restocked drink stations.
Middlebury College Tavern on the Tee Waitress
Middlebury College
Middlebury, Vermont
05.2023 - 08.2024
- Worked as waitress at the Ralph Myre Golf Course, as well as a catering food server and bartender as the college's special events.
- Greeted customers in a friendly and welcoming manner, provided exceptional service at the golf course cafe and each catering event, and informed them of daily specials and menu changes.
- Took orders from customers accurately, completed final preparation, checked food prepped with special requests and allergies, and quickly delivered food to customers.
- Provided excellent customer service by anticipating needs, responding promptly to requests, demonstrating knowledge of menu items, and ensuring satisfaction.
- Adhered to all health department standards while preparing food items according to company recipes and specifications, and ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers, and performed opening and closing duties such as counting money in register drawers.
- Assisted other team members with side work tasks such as restocking supplies such as condiments, napkins, straws, and utensils. Maintained cleanliness of the food vendor area throughout shift including wiping down counter area and cash registers.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Kookamunga Summer Camp Counselor
Town of Middlebury Vermont
Middlebury, VT
06.2021 - 08.2022
- Worked as a local summer camp counselor during the the summers of 2021 and 2022 for children ages 4-12.
- Provided guidance and support to campers in a safe, encouraging environment.
- Supervised groups of children during recreational activities.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Helped plan and organized field trips, and daily activities like games, sports, arts and crafts to keep campers entertained.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Provided first aid when needed in accordance with established procedures.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Communicated with other counselors to coordinate group activities.
- Maintained relationships and communicated with camper parents and family members.
A&W Prep Cook
A&w Drive-in Restaurant. Bay City, Mi
Middlebury, VT
06.2020 - 08.2020
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Assisted in serving meals to customers as needed.
- Maintained records of daily food usage in accordance with health regulations.
- Communicated effectively with fellow staff members regarding meal preparations.
Education
Bachelor of Arts - Criminal Justice And Pre-Law
Wheaton College
Norton, MA05-2026
High School Diploma -
Middlebury Senior Union High School
Middlebury, VT06-2022
Skills
- Guest Reception
- Verbal And Written Communication
- Telephone Etiquette
- High-Volume Food Service
- Customer-Focused
- Point Of Sale Systems
- Menu And Service Offerings
- Food Handling Standards
- Transaction Processing
- Schedule Management
- Group Instruction and Supervision
- Effective Communication
Timeline
Wheaton College Athletic Facilities Monitor
Wheaton College Massachusetts
10.2023 - Current
Gillette Stadium Food Server
Gillette Stadium
08.2023 - Current
Middlebury College Catering Server & Bartending
Middlebury College
05.2023 - Current
Middlebury College Tavern on the Tee Waitress
Middlebury College
05.2023 - 08.2024
Kookamunga Summer Camp Counselor
Town of Middlebury Vermont
06.2021 - 08.2022
A&W Prep Cook
A&w Drive-in Restaurant. Bay City, Mi
06.2020 - 08.2020
Bachelor of Arts - Criminal Justice And Pre-Law
Wheaton College
High School Diploma -
Middlebury Senior Union High School
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