Genevieve Flores
Phoenix,AZ
Summary
I am a highly motivated individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
AMAZON
11.2019 - 06.2021
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Wrapped pallets in shrink wrap prior to loading
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
Customer Service Representative
Cricket Wireless
02.2019 - 10.2019
- Maintain Customer Accounts And Record Account Information
- Keep Records Of Customer Interactions, Process Customer Accounts And File Documents
- Meet personal/team sales targets and call handling quota
Customer Service Associate
Empereon Constar
06.2018 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed and actualized customer service initiatives to decrease wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
High School Diploma -
Trevor G. Browne
05.2016
Skills
- Customer Satisfaction
- Sales
- Troubleshooting
- Typing
- Customer Service
- Critical Thinking
- Writing
- Multitasking
- Easily Adaptable
- Phone Etiquette
- Excellent Customer Service
Timeline
Warehouse Associate
AMAZON
11.2019 - 06.2021
Customer Service Representative
Cricket Wireless
02.2019 - 10.2019
Customer Service Associate
Empereon Constar
06.2018 - 10.2018
High School Diploma -
Trevor G. Browne
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