Genevieve Jurado
El Paso
Summary
Dynamic Claims Adjuster with proven expertise at Fred Loya Insurance in conducting complex investigations and delivering exceptional customer service. Skilled in critical thinking and claims processing, I fostered team collaboration and enhanced communication efficiency, significantly improving customer satisfaction and team morale. Highly motivated to drive results and exceed expectations.
Overview
1
1
year of professional experience
Work History
Lack of Communication Clerk
Fred Loya Insurance
10.2024 - 04.2025
- Boosted team morale with strong interpersonal skills, fostering positive work relationships among colleagues.
- Improved customer satisfaction with timely and accurate information dissemination.
- Exceeded expectations in delivering high-quality customer service during phone interactions or face-to-face encounters with clients or visitors.
- Enhanced communication efficiency by managing and routing incoming calls to appropriate personnel.
- Collaborated closely with cross-functional teams on various projects, promoting open lines of communication between the department.
Claims Adjuster
Fred Loya Insurance
04.2025 - Current
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Education
High School Diploma -
Eastlake High School
El Paso, TX06-2023
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05-2024
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
- Advanced computer skills
- CCC reports
- Customer service
- Liability assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Claims Adjuster
Fred Loya Insurance
04.2025 - Current
Lack of Communication Clerk
Fred Loya Insurance
10.2024 - 04.2025
High School Diploma -
Eastlake High School
Associate of Arts - Multidisciplinary Studies
El Paso Community College
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