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Genevieve Kirk
Pittsburgh,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Language
Work History
Donor Relations Coordinator
The Neighborhood Academy
Pittsburgh, PA
10.2021 - Current
- Department’s goals and ongoing efforts to build and nurture long-term relationships with donors to encourage lifetime support of the school
- Key Contributions: Manage a portfolio of annual giving donors Develop an onboarding of new donors and engagement of lapsed donors Review monthly lapsed donor reports and disseminate donor follow-up to appropriate staff Weekly reporting on all donations utilizing Raiser’s Edge Provide support for engagement events including assisting with managing RSVP’s, responding to donor inquiries, and managing event briefing preparation Assist with donor tribute/acknowledgements and development of reports and marketing materials
Membership Experience and Rental Events Manager
Lauri Ann West Community Center
Pittsburgh, PA
09.2015 - 11.2020
- Developed and implemented systems and procedures, and recruited, hired and trained staff for a new community facility
- Key Contributions: Built a high-quality customer service environment, consistently grew membership and rentals/events, assisted in developing annual budgets for a range of departments
- Managed 15+ personnel in client services and created training manuals and schedules Collaborated with the Director to create and implement strategic plans, resulting in successfully obtaining 4K+ members during the first two years of business
- Researched and procured a database system and applications which improved facility and member coordination of activities
- Maintained and updated member information
- Secured monthly membership rates, rental budgets, and recurring corporate rentals
- Served as the primary point of contact for membership and rental questions and inquiries
- Resolved customer complaints in requests for refunds and adjustments, holds, and terminations.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Teacher
Pittsburgh Public Schools and Hillel Academy ǀ, Elementary School
Pittsburgh, PA
09.2002 - 06.2013
- Teaching position, planned, taught, and assessed classes daily according to PA and Common Core standards
- Key Contributions: Utilized a variety of instructional methods to successfully address the variety of student learning styles
- Engaged team members and parents/guardians to examine and monitor student needs and progress.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Promotion and Events Coordinator
Pittsburgh Downtown Partnership ǀ
Pittsburgh, PA
- Developed, instituted, and evaluated a range of promotional programs, including the Easy Streets campaign
- Built relationships with downtown business owners, encouraged participation in special events and developed advertising packages.
Marketing Sales Representative
A.M. Lutheran Distributor, Inc
Pittsburgh, PA
- Managed and supported 140 accounts throughout the City of Pittsburgh, oversaw promotional event planning and execution, and consistently drove sales volume.
Communications and Marketing Assistant
National Association of Homes and Services for Children ǀ
Washington, DC
- Directed and completed administrative duties, including updating and maintaining databases, developing and supporting event planning, editing publications and securing print advertisements.
Member, Board of Directors
Fox Chapel District Association
Pittsburgh, PA
01.2008 - 01.2015
- Contributed to the planning of events, marketing, networking and growing membership enrollment.
Education
Bachelor of Arts - English Writing/Communications
University of Pittsburgh
Pittsburgh, PAElementary Education Certification, State of Pennsylvania - undefined
La Roche College
Skills
Database Management
Time management
Events logistics management
Staff Management
Sales expertise
Proficiency in Raiser's Edge
Project Management
Volunteer Management
Software
Google Docs
Microsoft Office Suite
Daxko
Raiser's Edge
Interests
Hiking
Dogs
Writing
Timeline
Donor Relations Coordinator
The Neighborhood Academy
10.2021 - Current
Membership Experience and Rental Events Manager
Lauri Ann West Community Center
09.2015 - 11.2020
Member, Board of Directors
Fox Chapel District Association
01.2008 - 01.2015
Teacher
Pittsburgh Public Schools and Hillel Academy ǀ, Elementary School
09.2002 - 06.2013
Promotion and Events Coordinator
Pittsburgh Downtown Partnership ǀ
Marketing Sales Representative
A.M. Lutheran Distributor, Inc
Communications and Marketing Assistant
National Association of Homes and Services for Children ǀ
Bachelor of Arts - English Writing/Communications
University of Pittsburgh
Elementary Education Certification, State of Pennsylvania - undefined
La Roche College