Genevieve Lim
Houston
Summary
Led teams in achieving goals through effective communication and collaboration.
Managed multiple priorities successfully while fostering a positive work environment.
Accepted additional responsibilities to support team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Walk-Ons Sports Bistreaux
La Porte, TX
12.2024 - 12.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Communicated effectively with kitchen staff to ensure timely order delivery.
- Managed multiple tables while maintaining high service standards.
- Assisted in training new servers on menu items and service protocols.
Call Center Customer Service Representative
Percepta
Houston, TX
01.2022 - 04.2023
- Assisted customers with inquiries and concerns as a customer care agent. Provided support in scheduling appointments and managing shopping equipment.
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and adherence to service standards.
Shift Leader
Dollar General
Alief, TX
06.2023 - 10.2024
- Oversaw customer service operations to enhance retail experience.
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Facilitated training and mentorship of new team members to enhance collaboration and teamwork.
Warehouse Associate
Amazon Warehouse
Houston, TX
10.2021 - 01.2022
- I checked shipped and received the packages, I would get them ready to be delivered, as well as checking in the packages we received.
Customer Service Representative
Renewal by Andersen
Tomball, TX
03.2021 - 12.2021
- Engaged with customers via phone to deliver exceptional service and drive sales performance.
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Collaborated with sales team to streamline order processing and improve service delivery timelines.
Team Leader
Whataburger
Kingwood, TX
06.2018 - 05.2020
- Led team in managing financial resources and addressing customer inquiries. Supported team members in navigating challenging situations.
- Trained and mentored team members to enhance service quality and efficiency.
- Supervised daily operations, ensuring compliance with health and safety standards.
Education
High school diploma - undefined
New Caney High School
New Caney, TX05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Memory retention
- Hospitality service expertise
Certification
- ServSafe Alcohol Certification
- ServSafe Food Handler Certification
- Food Handler Certification
- First Aid Certification
- ServSafe
- Driver's License
- TABC Certification
- CPR Certification
- Food Safety Certification
Timeline
Server/Bartender
Walk-Ons Sports Bistreaux
12.2024 - 12.2025
Shift Leader
Dollar General
06.2023 - 10.2024
Call Center Customer Service Representative
Percepta
01.2022 - 04.2023
Warehouse Associate
Amazon Warehouse
10.2021 - 01.2022
Customer Service Representative
Renewal by Andersen
03.2021 - 12.2021
Team Leader
Whataburger
06.2018 - 05.2020
High school diploma - undefined
New Caney High School