Genevieve McGillick

(formally Petplan Insurance)

• Reviewed veterinary bills and medical records and determine coverage under the pet's insurance policy. Pre-authorized treatments and procedures, performed reassessments, and processed over-payments on previously closed claims as needed. Referred suspicious claims to internal investigation team for additional review.
• Worked closely with veterinary service providers to obtain additional claim information as needed.
• Prepared summaries of for claim denial, payments, and policy coverage.
• Issued appropriate claim resolution communication to policyholder and internal departments.
• Managed large volume of medical claims on daily basis.
• Identified and resolved discrepancies between patient information and claims data.
• Researched and resolved complex medical claims issues to support timely processing.

(formally Veterinary Speciality & Emergency Center)

Internal Medicine and Emergency & Critical Care Departments.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Obtained extensive medical history.
• Triage of incoming patients.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent disease.
• Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
• Educated clients on nutrition, preventive health and other animal care.
• Monitored vital signs of animals during surgical procedures and provided postoperative care.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Maintenance of endoscopic equipment.
• Hospitalization patient care.

• Extensive case discussions.
• Provided care for animals prior to surgical procedures by administering treatments as specified by veterinarians.
• Obtaining & evaluation of peripheral blood smears
• Obtained patient history & vital signs. Entered information into computerized records.
• Safely restrained animals for examination and treatment.
• Provided support to reception staff as needed, scheduled appointments, answered telephone calls to appropriate personnel, entered client and patient information into computer system.

• Extensive client communication and education
• One of two technicians in charge of dispensing controlled drugs
• Senior surgical technician responsible for surgery check in and scheduling appointments.
• Calculating anesthetic drugs prior to a surgical procedure
• Working knowledge of oral and topical parasite preventatives
• Obtaining
• Wrapping and sterilizing surgical packs
• Cross-trained existing employees to maximize team agility and performance.
• Trained staff members in equipment maintenance and changes in standards.
• Furthered skills by actively taking part in employee training and taking classes to improve skills.