Genevieve Mehaffy
Ogdensburg,NY
Summary
Dynamic professional with extensive experience as a Correctional Officer at NYSDOCCS, excelling in security enforcement and crisis management. Proven ability to resolve conflicts and enhance communication among staff, ensuring a safe environment. Recognized for maintaining compliance with regulations and effectively training new officers to uphold facility standards.
Overview
15
15
years of professional experience
Work History
NYSDOCCS Correctional Officer
NYSDOCCS
06.2015 - 12.2024
- Enforced facility regulations to maintain safety and security for inmates and staff.
- Conducted regular inspections of premises to identify potential security breaches or hazards.
- Supervised inmate activities, ensuring compliance with institutional policies and procedures.
- Collaborated with law enforcement and emergency services during incidents requiring additional support.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Customer Service Team Lead
Price Chopper
01.2010 - 06.2015
- Assisted team members in resolving customer inquiries and issues promptly.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Onboarded and trained customer representatives to meet performance and service goals.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Bachelor of Arts - History
SUNY Potsdam
Potsdam, NY05-2026
Associate of Applied Science - Criminal Justice
SUNY Canton
Canton, NY12-2013
Skills
- Security enforcement
- Conflict resolution
- Emergency response
- Communication enhancement
- Record keeping
- Policy adherence
- High-stress management
- Problem resolution
- Performance evaluation
- Conflict resolution skills
- Surveillance
- Facility security
- Crisis management
Timeline
NYSDOCCS Correctional Officer
NYSDOCCS
06.2015 - 12.2024
Customer Service Team Lead
Price Chopper
01.2010 - 06.2015
Bachelor of Arts - History
SUNY Potsdam
Associate of Applied Science - Criminal Justice
SUNY Canton