Genevieve Munguia
San Jacinto
Summary
Veterans services professional with significant experience in providing comprehensive support and guidance to veterans. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Skilled in benefits administration, case management, and effective communication. Known for reliability, compassion, and problem-solving approach.
Overview
9
9
years of professional experience
Work History
Site Assistant
Think Together, Inc
07.2025 - Current
- Coordinated daily site operations to ensure smooth program execution.
- Developed and maintained positive relationships with students, parents, and staff.
- Assisted in project completion by providing administrative support to the site manager and team members.
- Aided in the timely resolution of on-site issues by effectively communicating concerns to appropriate personnel and assisting with corrective actions.
Medical Support Assistant
U.S. Department of Veteran Affairs
10.2024 - 12.2024
- Coordinated patient scheduling and managed appointment logistics to optimize clinic operations.
- Assisted in processing medical records, ensuring accuracy and compliance with regulations.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Intake Specialist
U.S. VETS
02.2023 - 09.2024
- Conducted screenings and assessments for Veterans and Civilians to determine program eligibility.
- Ensured accurate and up-to-date documentation in MyCaseRecords (MCR) and HMIS databases.
- Assisted Veterans & Non-Veterans in securing employment and resources such as transportation, clothing and utility assistance.
Background Screening Investigative Analyst
Corra Group Background Screening
06.2022 - 02.2023
- Researched and analyzed criminal, public, and social media records for employment background checks.
- Partnered with vendors to verify records including education, criminal history and social media presence.
- Maintained strict confidentiality and compliance with client-specific requirements.
Fulfillment Center Associate I
Amazon Logistics DD06
03.2022 - 06.2022
- Assisted 50+ employees daily to improve productivity and reduce errors using handheld technology
- Collaborated with team leaders to maintain 90%+ productivity across shifts
- Troubleshot devices and on-site issues to prevent delays in order processing
Fulfillment Center Associate I
Amazon Logistics DLA8
10.2021 - 03.2022
- Working with a commitment to customer care and the Amazon mission
- Assist 50+ employees daily and work with team leaders to enhance productivity above 90% and reduce time off task
- Brought forth the ability to troubleshoot and solve problems on handheld devices
Inventory Supervisor I
WIS International
01.2021 - 09.2021
- Delivered timely and accurate inventory reports to district leadership
- Managed inventory processes for clients including AT&T, Stater Bros, Grocery Outlet, Dollar Tree, etc.
- Achieved over 95% inventory accuracy through strategic auditing and team coordination
Supervisor
Planet Fitness
12.2016 - 03.2020
- Supervised and delegated tasks to a team of 3 during regular shifts
- Handled member services including data entry, cancellations and issue resolutions
- Ensured safe facility operations and reported maintenance issues to management
Education
Bachelor in Science Degree - Criminal Justice Administration
California State University Dominguez Hills
Carson, CA05.2020
Associate in Science Degree - Administration of Justice
El Camino College
Torrance, CA06.2016
Skills
- Intake process management
- Customer service expertise
- MCR and HMIS documentation skills
- Microsoft Teams proficiency
- Investigative research
- Bilingual communication: English and Spanish
Timeline
Site Assistant
Think Together, Inc
07.2025 - Current
Medical Support Assistant
U.S. Department of Veteran Affairs
10.2024 - 12.2024
Intake Specialist
U.S. VETS
02.2023 - 09.2024
Background Screening Investigative Analyst
Corra Group Background Screening
06.2022 - 02.2023
Fulfillment Center Associate I
Amazon Logistics DD06
03.2022 - 06.2022
Fulfillment Center Associate I
Amazon Logistics DLA8
10.2021 - 03.2022
Inventory Supervisor I
WIS International
01.2021 - 09.2021
Supervisor
Planet Fitness
12.2016 - 03.2020
Associate in Science Degree - Administration of Justice
El Camino College
Bachelor in Science Degree - Criminal Justice Administration
California State University Dominguez Hills