Genevieve Saavedra

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.

Evaluated platform quality issues and performed troubleshooting with incomparable soft skills to mitigate any an all viewer concerns.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Managed customer calls effectively and efficiently in a complex, fast paced and challenging call environment. Also, worked my way up to a subject matter expert".