GENEVIEVE SANTANA
Lytle
Summary
Seeking an opportunity to utilize Banking experience and teaching certification by developing and promoting learning
Leverages 7 years of tenure and relationship building across the USAA enterprise Communicates effectively through written and oral channels with all levels of management Driven for exceptional results; consistently exceeding performance and productivity goals Demonstrates strong leadership qualities and creates atmospheres which enable success Attentively organized and efficiently priorities tasks in a fast-paced environment
Overview
18
18
years of professional experience
Work History
Member Solutions- Specialist
USAA
04.2021 - 09.2021
• Assisted members in setting up auto and property insurance
• Sold and advised on additional insurance products and policies to members
Member Solutions Acquisitions - Senior Specialist
USAA
03.2013 - 07.2019
- Facilitates members financial security through Banking Originations with 100% accuracy
- Serves as Subject Matter Expert for peers on complex accounts
- Innovator of process improvements in USAALABS
- Serves as lead for team meetings
Substitute Teacher
Jubilee Academic Center
08.2003 - 03.2013
- Taught a diverse group of students and applied advanced teaching in all subject areas
- Collaborated with colleagues to foster positive learning development and environment
- Encouraged student participation and provided individual instruction as necessary
- Maintained communication with parents via conferences, phone calls, and emails
Education
Bachelor of Science - Business Concentration in Accounting
University of Phoenix
12.2024
NCLB Certification -
Paraprofessional Teaching Certificate
06.2012
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Fidelity
- BSC
- Portal
- CBT
- FDR
- Partner Care (Web Bill Pay)
- EDA
- CLO
- Internal systems
Awards
- Recipient of 2015 Ambassador Award
- 2017 Ice Idea Implement
- 2017 Bank Paraprofessional Certificate
Timeline
Member Solutions- Specialist
USAA
04.2021 - 09.2021
Member Solutions Acquisitions - Senior Specialist
USAA
03.2013 - 07.2019
Substitute Teacher
Jubilee Academic Center
08.2003 - 03.2013
Bachelor of Science - Business Concentration in Accounting
University of Phoenix
NCLB Certification -
Paraprofessional Teaching Certificate
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