Jalen Selby
Spring Arbor
Overview
10
10
years of professional experience
Work History
Member Solutions Specialist
True Community Credit Union
01.2024 - Current
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Assisted customers in opening new accounts and provided guidance on various banking products and services
Shopper
Shipt
01.2020 - 01.2024
- Worked with customers one on one to ensure their needs are met.
- Focused on fulfilling customer orders. In the case where changes to the order are needed, communicate and listen to customer to ensure their needs are met.
- Worked to ensure orders are fulfilled in a timely manner.
Shift Leader
Disc Traders
01.2020 - 01.2023
- Shift lead with a focus on customer service and sales.
- Tasked with opening and closing the store, as well as training new team members.
- Strategize to maximize sales, through the use of promotions, arranging fixtures and using social media to promote the company.
- Created schedule ensuring there were no conflicts with team availability.
Department Coordinator
Dunham's Sports
01.2016 - 01.2020
- Providing customer service with a focus on customer satisfaction and sales.
- Maintain department cleanliness and appearance. Arrange and organize shelves based on company directions to drive sales.
- Team lead with a focus on training new employees.
- Position required flexibility. Would often have to cover in areas outside of my department.
Education
High school diploma -
Madison High School
Adrian, MI06.2012
Skills
- Customer service
- Shift Management
- Stocking
- Cash Handling
- Organizational Skills
- Microsoft Excel
- Delivery Driver Experience
- Food Safety
- Cashiering
Timeline
Member Solutions Specialist
True Community Credit Union
01.2024 - Current
Shift Leader
Disc Traders
01.2020 - 01.2023
Shopper
Shipt
01.2020 - 01.2024
Department Coordinator
Dunham's Sports
01.2016 - 01.2020
High school diploma -
Madison High School
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