Talia Griffin
Jacksonville
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Member Solutions Specialist
vystar credit union
Jacksonville
11.2024 - Current
- Provided customer service support to members regarding their accounts and queries.
- Processed payments accurately while maintaining data security protocols.
- Resolved member complaints in a timely manner and provided follow-up communication when necessary.
Tax Law Specialist
Internal Revenue Service
Jacksonville
10.2023 - 09.2024
- Analyzed tax laws and regulations to provide accurate advice to clients
- Educated clients on potential tax consequences of various financial transactions
Collections Agent
Valor Intelligent Processing
Jacksonville
06.2023 - 08.2023
- Resolved client billing problems by collecting direct payments and setting up payment plans
- Compared, evaluated and recommended possible finance resolution solutions based on customer needs
Repossession Agent
Fis
Jacksonville
08.2022 - 01.2023
- Recorded address changes and purged records of deceased customers for assigned accounts
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
Sales Representative
Valor Intelli processing
Jacksonville
10.2021 - 01.2022
- Responded quickly to customer concerns or requests within target timeframes
- Advised customers on different financing options
- Maintained strong relationships with existing customers to ensure repeat business
Sales Agent
Comcast
Jacksonville
03.2021 - 09.2021
- Overcame objections with successful product demonstrations and persuasive communication skills
- Remained up to date on current offerings and company processes
- Described product to customers to accurately explain details and care of merchandise
- Satisfied customers through efficient payment processing and delivery coordination
Sales Representative
Adt
Jacksonville
04.2018 - 09.2020
- Determined customers' needs based on sales calls and face-to-face meetings
- Exceeded sales objectives to capture new leads and customers
- Investigated and resolved reported customer issues for improved customer satisfaction
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
Education
Associate of Arts -
Concorde Career College
Jacksonville, FL06-2026
Diploma -
Robert E Lee Highschool
Jacksonville, FL06.2016
Skills
- Active Listening
- Microsoft Excel
- Telephone Etiquette
- Building Rapport
- Critical Thinking
- Research
- Conflict Resolution
Timeline
Member Solutions Specialist
vystar credit union
11.2024 - Current
Tax Law Specialist
Internal Revenue Service
10.2023 - 09.2024
Collections Agent
Valor Intelligent Processing
06.2023 - 08.2023
Repossession Agent
Fis
08.2022 - 01.2023
Sales Representative
Valor Intelli processing
10.2021 - 01.2022
Sales Agent
Comcast
03.2021 - 09.2021
Sales Representative
Adt
04.2018 - 09.2020
Associate of Arts -
Concorde Career College
Diploma -
Robert E Lee Highschool