Kendra Johnston
Lakside,OR
Summary
Customer-focused banking professional with extensive experience in customer service and banking operations. Proven ability to build strong client relationships and deliver exceptional service. Eager to bring my skills and dedication to a new teller position to contribute to a dynamic team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Solutions Specialist
Northwest Community Credit Union
05.2024 - Current
- Increased membership growth by building meaningful relationships to members.
- Enhanced team performance by actively participating in training sessions and sharing knowledge with colleagues.
- Facilitated smooth transitions during system upgrades or process changes, ensuring minimal disruption to member services.
- Assisted members with account inquiries, providing accurate and up-to-date information to ensure a positive experience.
Customer Solutions Associate
Umpqua Bank
08.2022 - 04.2024
- As a teller at Umpqua Bank, I have gained extensive experience in efficiently handling transactions and maintaining meticulous records.
- Exceeded expectations by proactively identifying customer needs and staying on top of any procedural changes as well as program changes and updates such as Excel, Microsoft and other internal software.
Bookkeeper
Safeway
03.2021 - 06.2022
- Gurateed security of keys, combinations, and passwords
- Managed financial records and ensured accurate bookkeeping for the company
- As well as defused situations between employees and customers
Starbucks Barista
Safeway
01.2020 - 03.2021
- Having general knowledge of products and inventory needed as well as placing timely orders of said products
- Memorization of menu as well as procedures to ensure proper training of future employees
- Strong people skills to deescalate and defuse any altercations
Education
High School Diploma -
North Bend
2022
Skills
- Complaint resolution
- Stock management
- Staff education and training
- Retail store support
- Exceptional customer service
Certification
Certified Notary Republic
Timeline
Member Solutions Specialist
Northwest Community Credit Union
05.2024 - Current
Customer Solutions Associate
Umpqua Bank
08.2022 - 04.2024
Bookkeeper
Safeway
03.2021 - 06.2022
Starbucks Barista
Safeway
01.2020 - 03.2021
High School Diploma -
North Bend
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