Genia Boynton
Detroit,MI
Summary
Skilled in caseload management and client advocacy, I leveraged my expertise at the State of Michigan Department of Human Services to enhance client outcomes through comprehensive care and support. My ability to multitask and solve problems effectively, coupled with a strong foundation in multicultural sensitivity, significantly improved service delivery to diverse populations. Skilled social services professional with comprehensive experience in client advocacy, resource coordination, and crisis intervention. Strong focus on collaborative team efforts and achieving impactful results, consistently adaptable to changing needs. Expertise in case management, conflict resolution, and community outreach, with reliable and empathetic approach that fosters trust and effective support. Professional casework specialist equipped to handle complex social service needs with high standard of care. Proven ability to assess client situations, develop effective care strategies, and deliver impactful support. Focused on collaborative team efforts and adaptable to evolving client requirements, consistently delivering reliable and effective service.
Overview
25
25
years of professional experience
Work History
Adult Service Worker
State of Michigan Department of Human Services
11.2011 - Current
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Completed monthly assessments and updated documentation.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
Social Services Caseworker
State of Michigan Department of Health and Human Services
08.1999 - 11.2011
- Implemented crisis intervention strategies to support clients facing urgent challenges such as homelessness or domestic violence situations.
- Conducted home visits regularly, assessing living conditions and providing recommendations for enhancing safety or increasing supports as needed.
- Enhanced community resources for clients by establishing and maintaining relationships with local agencies and organizations.
- Assisted clients in obtaining essential resources such as housing, employment, and financial assistance through referrals to appropriate agencies or programs.
- Collaborated with interdisciplinary teams to create comprehensive care plans addressing clients'' physical, emotional, social, and financial needs.
- Empowered families through strength-based approaches that reinforced existing skills while addressing areas requiring improvement.
- Promoted a safe environment for clients by recognizing signs of abuse or neglect and reporting concerns according to mandated reporting procedures.
- Improved client outcomes by conducting thorough assessments, identifying needs, and developing individualized service plans.
- Maintained confidentiality of sensitive information while adhering to legal guidelines and ethical standards for social work practice.
- Ensured timely case management by prioritizing tasks, maintaining detailed records, and meeting deadlines for documentation submissions.
- Provided support to both adults and children during challenging periods of life transitions, offering compassionate guidance while promoting resilience and selfsufficiency.
- Advocated for clients'' rights and access to necessary services in interactions with government agencies, healthcare providers, and educational institutions.
- Navigated complex legal systems on behalf of clients, advocating for their interests in court hearings and other proceedings.
- Identified community resources to support clients.
- Visited homes and agencies to provide support and case management services to clients.
- Provided crisis intervention, guidance and supportive counseling to clients.
- Prepared reports for courts and participated in several court proceedings.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
- Administered assessments to identify clients' needs and establish treatment plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Developed and implemented individualized treatment plans for clients.
- Facilitated peer support groups to help clients connect with others.
- Provided culturally competent services to diverse populations by respecting cultural differences and utilizing resources tailored to specific needs.
Education
Bachelor of Science - Psychology
Morris Brown College
Atlanta, GA05-1984
Skills
- Caseload Management
- Elderly care assistance
- Client Advocacy
- Multicultural Sensitivity
- Abuse and Neglect Investigation
- Treatment Planning
- Foster care placement
- Court report preparation
- Disadvantaged youth programs
- Structured Decision Making (SDM) tools knowledge
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Family reunification specialist
- Needs Assessment
- Foster care youth
- Case Management
- Decision-Making
Timeline
Adult Service Worker
State of Michigan Department of Human Services
11.2011 - Current
Social Services Caseworker
State of Michigan Department of Health and Human Services
08.1999 - 11.2011
Bachelor of Science - Psychology
Morris Brown College
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