Genia Martin
Powell
Summary
Experienced professional in user acceptance testing, specializing in defect tracking and process optimization. Led cross-functional testing initiatives that resulted in timely and high-quality software releases. Demonstrated ability to enhance testing processes and improve overall project efficiency.
Overview
25
25
years of professional experience
Work History
Senior Product Delivery Assistant
JPMorgan Chase
Columbus
01.2021 - Current
- Executed product delivery activities for business banking applications APSTAR, SmartApp, Loan Track, RPM, and VLS, ensuring timely and quality releases.
- Leads and completes User acceptance testing including developing test plans, test scenarios and refining acceptance criteria for Jira cards
- Coordinates testing and results with product owners across multiple teams
- Tracked and reported defects to product owner and development team to facilitate quick resolution.
- Executed automated functional tests to evaluate UI performance
- Completed system wellness and regression testing for monthly product deployment to maintain application stability and performance.
- Partnered with Product Owner to complete key tasks efficiently.
- Uses AI to create word and PowerPoint documents and test scenarios
Team Lead Government and Non-for-Profit Lending
JPMorgan Chase
Columbus
07.2014 - 01.2021
- Led daily operations, ensuring compliance with company policies and high standards.
- Facilitated regular team meetings to align on project progress and identify solutions to challenges.
- Collaborated with cross-functional teams to enhance workflows and boost efficiency.
- Analyzed operational data to identify opportunities for process optimization.
- Provided leadership to ensure timely completion of tasks to a high standard.
- Resolved escalated customer complaints promptly to maintain satisfaction.
- Mentored junior staff on effective problem-solving techniques and best practices.
- Developed onboarding training materials to streamline integration of new team members.
Team Lead Conventional Business Banking Lending
JPMorgan Chase
Columbus
01.2013 - 06.2014
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Implemented process improvements to streamline workflows and reduce inefficiencies.
- Developed training materials to accelerate onboarding process for new team members.
- Trained new staff on processes and procedures to improve team readiness.
- Implemented quality control measures to ensure compliance with company standards.
Credit Operations Senior Specialist
JPMorgan Chase
Columbus
09.2005 - 01.2013
- Executed document preparation and post-approval processes, ensuring compliance and accuracy for transaction integrity.
- Collaborated with bank attorney and external counsel, facilitating complex transaction closures to meet regulatory requirements.
- Developed clear instructions and procedures to assist in training new hires, enhancing onboarding experience.
- Participated in Apstar testing trials to evaluate system performance and functionality.
Senior Home Loan Analyst-Residential Mortgage
JPMorgan Chase
Columbus
07.2001 - 09.2005
- Evaluated borrower creditworthiness using financial documents and credit reports.
- Evaluated borrower creditworthiness through financial documents and credit reports.
- Collaborated with internal teams to streamline loan processing workflows, improving overall efficiency.
- Communicated with clients to collect necessary documentation and address inquiries promptly.
- Reviewed financial data, including pay stubs and credit history, to assess loan qualification and ensure compliance with lending standards.
- Assisted customers with inquiries regarding current loans or new loan applications.
- Provided support in evaluating borrower requests for modifications or extensions of existing loans.
- Trained new analysts on company systems and loan assessment procedures, facilitating smoother onboarding and knowledge transfer.
Education
Some College (No Degree) - Environmental Health And Industrial Hygiene
East Carolina University
Greenville, NCSkills
- User acceptance testing
- User acceptance criteria
- Manual testing
- Regression testing
- Defect tracking
- Project planning
- Process optimization
- Cross-functional collaboration
- Effective communication
Timeline
Senior Product Delivery Assistant
JPMorgan Chase
01.2021 - Current
Team Lead Government and Non-for-Profit Lending
JPMorgan Chase
07.2014 - 01.2021
Team Lead Conventional Business Banking Lending
JPMorgan Chase
01.2013 - 06.2014
Credit Operations Senior Specialist
JPMorgan Chase
09.2005 - 01.2013
Senior Home Loan Analyst-Residential Mortgage
JPMorgan Chase
07.2001 - 09.2005
Some College (No Degree) - Environmental Health And Industrial Hygiene
East Carolina University