Genice Faison
New York
Summary
Thoughtful and organized multi-tasker with extensive background in customer driven positions. Able to self-motivate, prioritize, and results-driven recognized for high productivity and efficient completion of tasks calmly under pressure. Passionate about building customer relationships and brand loyalty through problem-solving, and relationship building, ensuring success in daily task.
Overview
15
15
years of professional experience
Work History
Cash and Trade Representative
Citi
Getzville, USA
2018.09 - 2026.01
- Built trusted relationships with clients by getting to know them and their questions and concerns made a priority
- Trained new employees on customer service standards and operations
- Ensured transactions are processed within procedure and policy with escalation when necessary
- Managed client relationships and addressed inquiries for diverse financial products.
- Coordinated with compliance teams to ensure adherence to regulatory requirements.
Bank Teller
M&T Bank
Williamsville, USA
2016.11 - 2018.10
- Maximized positive customer service experience
- Assisted individual customers and also local business in case by case basis with specific transactions
- Key holder with opening and closing responsibilities along with administrative duties
Beverage Server and Host
Seneca Casino Niagara
Niagara Falls, USA
2011.02 - 2018.07
- Played an essential role in customer service and overall sales numbers
- Adhered to operational standards set by company and State
- Acted as a guest service link to problem solve to ensure smooth operations and excellent customer service experience
Claims Representative
GEICO
Getzville, USA
2013.11 - 2016.12
- Assisted a daily high volume of clients with policies and fees to determine how they could achieve the most from there policies
- Applied organization and time management skills when coordinating and responding to inbound telephone and email inquiries
- Working high volume of assigned cases to closure with follow up and proper documentation
Customer Service Representative
Delaware North
Amherst, USA
2016.03 - 2016.10
- Handled high volume inbound calls per week, answering customer inquiries and resolving issues
- Extensive computer work with data entry and reservations
- Assisted clients in allocating funds for day to day activities
Education
Business Marketing -
Medaille College
Buffalo, NYAdvanced Regents Diploma -
Williamsville South Highschool
Williamsville, NYBusiness Administration -
Montclair State University
Montclair, NJSkills
- Data Entry
- Regulatory compliance
- Verbal and written communication skills
- Customer Relationship Management
- Organizational skills and time management
- Problem solving
- Product Development
Languages
Spanish, Moderate proficiency
Timeline
Cash and Trade Representative
Citi
2018.09 - 2026.01
Bank Teller
M&T Bank
2016.11 - 2018.10
Customer Service Representative
Delaware North
2016.03 - 2016.10
Claims Representative
GEICO
2013.11 - 2016.12
Beverage Server and Host
Seneca Casino Niagara
2011.02 - 2018.07
Business Marketing -
Medaille College
Advanced Regents Diploma -
Williamsville South Highschool
Business Administration -
Montclair State University