Summary

Overview

Work History

Education

Skills

Timeline

Genice Rufus

Charlotte,NC

Summary

Dynamic and results-driven Human Resources leader with over a decade of progressive experience in supporting employees and leaders within high-volume, multi-site organizations. Trusted advisor in employee relations, benefits administration, HR operations, compliance, and workforce strategy, consistently partnering with leadership to navigate complex HR challenges and implement impactful, employee-centered solutions. Recognized for exceptional communication skills and keen attention to detail, complemented by extensive expertise in benefits management, HRIS systems, and service center operations. Proficient in handling sensitive data while enhancing accuracy, engagement, and overall organizational effectiveness.

Overview

years of professional experience

Work History

Human Resources Generalist

Dole Fresh Vegetables

01.2025 - Current

Serve as primary HR People Partner for hourly and salaried employees, managers, and vendors across multi-site operations.
Advise leaders on employee relations, investigations, corrective action, performance management, and terminations, ensuring consistency and compliance.
Partner with leadership on workforce planning, compensation reviews, job evaluations, and promotions.
Lead end-to-end onboarding and offboarding, enhancing the new-hire experience and supporting retention.
Administer benefits, leaves of absence, FMLA/ADA accommodations, workers’ compensation, and unemployment.
Maintain HRIS records and deliver workforce analytics and reporting on turnover, retention, compensation, and performance trends.
Conduct exit and stay interviews, translating insights into actionable recommendations.
Ensure compliance with federal and state employment laws and safeguard sensitive employee data.
Draft and distribute HR communications for geographically dispersed teams.
Support local execution of global HR initiatives, including DEI and wellbeing programs.

HR Generalist

Blumenthal Performing Arts

01.2021 - 01.2025

Served as primary HR point of contact for hourly and salaried employees in a fast-paced environment.
Supported employee relations matters, policy interpretation, and compliance requirements.
Led full-cycle onboarding and offboarding, HRIS administration, and employee lifecycle changes.
Administered benefits, LOA, workers’ compensation, unemployment claims, and vendor billing reconciliations.
Supported payroll coordination, ensuring accuracy of personnel and compensation data.
Designed and facilitated employee engagement and recognition programs to support culture and retention.
Prepared HR reports maintained confidential personnel files, and supported audits and regulatory compliance.
Partnered cross-functionally to support training initiatives and department-specific HR needs.

HRIS & Payroll Analyst

The LOVING Companies

01.2018 - 01.2021

Managed and optimized HRIS platforms (ADP, Paychex, Paylocity) to ensure data integrity, workflow efficiency, and compliance.
Supported onboarding, benefits administration, LOA processing, compensation updates, and payroll coordination.
Produced HR reports and workforce analytics to support leadership decision-making.
Delivered employee and manager training on HR systems, benefits, and policies.
Supported performance management processes and compliance documentation.

Benefits Coordinator

Aon Hewitt / Alight

01.2016 - 01.2018

Served as an expert resource in a high-volume HR Service Center, supporting complex benefits and leave inquiries.
Provided guidance on healthcare, retirement plans, 401(k), life insurance, disability, payroll, time management, and FMLA.
Utilized Workday, PeopleSoft, Genesys, and service center tools to resolve escalations accurately and efficiently.
Maintained employee records, audited benefits data, and ensured confidentiality and compliance.
Supported SOPs, call guides, and service documentation to improve service delivery.

Service Processor / HR Generalist

OneMain Financial

01.2015 - 01.2016

Supported HR operations including onboarding, benefits research, LOA processing, and compliance documentation.
Processed confidential financial and employee data in alignment with federal and state regulations.
Supported leadership with administrative coordination, reporting, and scheduling.

Supervisor Lead / Trainer / Senior Account Executive

Xerox (Sprint)

01.2009 - 01.2015

Served as point of contact for escalations and floor support in absence of management.
Developed and delivered new-hire onboarding and training materials.
Generated performance and metric reports to support leadership decisions.
Provided coaching and mentoring to improve sales performance and customer satisfaction.

Senior Escalation Team Lead

NCR

01.2008 - 01.2009

Led recruiting, onboarding, performance management, coaching, and development of sales associates.
Provided real-time floor support using de-escalation and coaching techniques.
Supported risk, compliance, and training initiatives across the team.

Account Executive / Technical Support

Verizon Wireless

01.2005 - 01.2008

Trained customer service representatives in call center and retail environments.
Supported hiring, scheduling, discipline, and performance improvement initiatives.
Improved customer satisfaction, sales, and average handle time.