Geniffer Knapp
Elmendorf,TX
Summary
Dynamic Nursery Manager at Sandy Oaks Olive Orchard with a proven track record in enhancing crop yield through strategic planning and effective team leadership. Skilled in horticulture and staff management, I fostered a collaborative environment that improved sales volume and customer satisfaction, while ensuring optimal plant health and operational efficiency.
Overview
3
3
years of professional experience
Work History
Nursery Manager
Sandy Oaks Olive Orchard
San Antonio, TX
11.2018 - 2022
- Oversaw daily nursery operations, ensuring optimal plant health and growth conditions.
- Developed and implemented strategic planting schedules to maximize crop yield and quality.
- Trained and mentored staff on best practices in nursery management and plant care techniques.
- Coordinated inventory management processes for seedlings, tools, and supplies to enhance efficiency.
- Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Created plans to grow nursery and garden center and improved sales volume and profitability.
- Worked directly with customers as salesperson and role model for entire sales team.
- Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
Sales Associate and Receptionist
Corina’s Pet Boutique and Spa
San Antonio, TX
08.2011 - 04.2014
- Assisted customers in selecting pet products, enhancing shopping experience and promoting customer loyalty.
- Managed inventory levels, ensuring timely restocking of popular items to meet customer demand.
- Provided grooming services, ensuring high standards of care and satisfaction for pets.
- Trained new sales associates on product knowledge and customer service best practices.
- Implemented promotional displays, increasing visibility of featured products and driving sales.
- Resolved customer inquiries and concerns efficiently, maintaining positive relationships with clientele.
- Oversaw daily operations, optimizing workflows to improve overall store efficiency and performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Bouncer
Korova Bar
San Antonio, TX
01.2011 - 08.2011
- Monitored entrance and exit points to ensure guest safety and compliance with policies.
- Assisted patrons in resolving conflicts, maintaining a positive atmosphere within the venue.
- Conducted regular security checks throughout premises to deter unauthorized access.
- Collaborated with staff to enforce house rules and prevent disturbances during events.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
Education
High School Diploma -
Southside High School
San Antonio, TX06.2009
Skills
- Creativity and innovation
- Staff management
- Landscaping
- Curriculum planning
- Sales techniques
- Horticulture
- Planting
- Plant cultivation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Team collaboration
- Organizational management
- Team building
- Interpersonal skills
- Self motivation
- Professionalism
- Team supervision
- Record keeping
- Crop inspection
- Disease identification
Timeline
Nursery Manager
Sandy Oaks Olive Orchard
11.2018 - 2022
Sales Associate and Receptionist
Corina’s Pet Boutique and Spa
08.2011 - 04.2014
Bouncer
Korova Bar
01.2011 - 08.2011
High School Diploma -
Southside High School