Genise Grant
Livingston,TX
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sr Associate Insurance Reimbursement Representative
Amgen
01.2023 - Current
- Collaborated closely with Field Reimbursement Specialists to support high-priority cases and resolve on site issues.
- Assisted in de-escalating complex issues, providing effective resolutions to ensure provider and patient satisfaction.
- Coordinated with Benefit Verification Specialists to ensure accurate case closures in compliance with protocols.
- Streamlined work processes, enhancing efficiency and accuracy in daily operations.
Benefits Verification Specialist
Cardinal Health
01.2022 - 01.2023
- Benefits Investigation Specialist is responsible for supporting a patient during their drug journey.
- Supported clients in confirming eligibility for benefits.
- Assisted with troubleshooting sites' errors, financial programs, appeals, copay reimbursement and prior authorizations.
Care Coordinator
Cardinal Health
01.2021 - 01.2022
- Care Coordinator is responsible for supporting patient and doctors' enrollments and communication channels during their drug journey.
- Responsibilities were to efficiently process inbound faxes and enter data.
- Interacted with patient referral sources to facilitate processing of new applicants.
- Investigate and resolve patient/doctors' inquiries and concerns in a timely manner.
Education
Business Marketing
Lone Star College
Houston, TX 08.2025 - 06.2026
Business Marketing Studies
Texas A&M University
College Station, TX 08.2011 - 05.2013
Skills
- Healthcare communication
- Team leadership
- Case management
- Escalations Agent
- Compliance Intern
- Time Management
- Software: Pulse, Microsoft Suite
Timeline
Business Marketing
Lone Star College
08.2025 - 06.2026
Sr Associate Insurance Reimbursement Representative
Amgen
01.2023 - Current
Benefits Verification Specialist
Cardinal Health
01.2022 - 01.2023
Care Coordinator
Cardinal Health
01.2021 - 01.2022
Business Marketing Studies
Texas A&M University
08.2011 - 05.2013