GENITA ROBERTS
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Customer Service Representative II, Multi - Skilled
Anthem Blue Cross Blue Shields
Indianapolis, Indiana
04.2013 - Current
- Assisting with inbound and outbound calls, verifying the accuracy of customer information
- Provided professional, courteous, and friendly customer service on the concierge team
- Identified customer needs and match needs with appropriate product or service
- Leading the concierge team with handling state and legislative complaints
- Maintaining sensitive customer information in database system
- Working within both Medicare and Medicaid departments
- Providing quotes on medication and taking payments
- Contacting doctors’ offices and pharmacies
- Working as a dedicated team member
- Training new employees.
Customer Service Representative
Kelly Services/WellPoint Anthem
Indianapolis, Indiana
11.2012 - 04.2013
- Assisting with and maintaining documentation for inbound and outbound calls
- Identified customer needs and match needs with appropriate product or service
- Scheduling services upon customers request
- Ensuring each customer knows all options
- Working as a dedicated team member.
Customer Service Representative
Stericycle /Volt
Indianapolis, Indiana
07.2012 - 11.2012
- Provided professional, courteous, and friendly customer service
- Maintaining customer information in database system
- Assisting with inbound and outbound calls
- Scheduling services upon customers request
- Ensuring each customer knows all options
- Maintaining required documentation.
Gate Attendant & Customer Service Representative
Manheim Chicago Auto Auction
Matteson, Illinois
06.2001 - 08.2011
- Data entry, sorting, and reconciling merchandise database information
- Provided professional, courteous, and friendly customer service
- Assisting with inventory and product maintenance
- Assisting with inbound and outbound calls
- General office duties and issue resolution
- Training new employees.
Education
Masters in Management -
University of Phoenix
10.2018
Bachelor of Science - Business Administration
University of Phoenix
07.2017
Skills
- General office duties
- Proficient with Microsoft 2010 Word, Excel, Outlook, Access, and PowerPoint and Web Expression
- Positive attitude and self-starter
- Capable of adapting to fast-paced environments
- Ability to collaborate, network, and analyze
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Prioritization
- Researching
- Microsoft Office expertise
- Customer Relations
- Customer Service
- Problem Resolution
- Documentation
- Follow-up skills
- Microsoft Excel
- Spreadsheets
- Positive and professional
- CRM Software
- Payment Processing
Honors Activities Affiliations
- State and NCLB Approved Paraprofessional, 2011
- National Honor Society, 2014 - Present
- Friends of First Time Buyers Club, 2009 - Present
- United Mothers of Chi-Town Club, 2006- Present
- Black Student Union, 1999-Present
- African American Professional Exchange (APEX), 2017 – Present
- Phoenix Scholarship Reward 2014-2018
Timeline
Customer Service Representative II, Multi - Skilled
Anthem Blue Cross Blue Shields
04.2013 - Current
Customer Service Representative
Kelly Services/WellPoint Anthem
11.2012 - 04.2013
Customer Service Representative
Stericycle /Volt
07.2012 - 11.2012
Gate Attendant & Customer Service Representative
Manheim Chicago Auto Auction
06.2001 - 08.2011
Masters in Management -
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
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