Erin Casoose
Osage Nation Visitors Center
Pawhuska,OK
12
years of professional experience
Detail-oriented administrative professional with experience working for the Osage Nation in various positions. Including cultural center roles, sales, hospitality & tourism, human resources, benefits administration, and tribal program case management. Providing exceptional service to employees, visitors, and community members. Strong organizational and communication skills with a commitment to efficiency, teamwork and cultural knowledge.
Work History
Guest Services Representative
1 Year 6 Months- Welcomed visitors and provided information on the history and culture of the Osage Nation and Osage Nation Reservation.
- Managed gift shop operations, including inventory, vendor coordination, and merchandising.
- Delivered excellent customer service by assisting visitors and answering questions.
- Processed cash and electronic payments accurately while following established cash-handling procedures.
Benefits Administrator
2 Years 11 Months- Administered employee benefit plans, including medical, dental, vision, 401(k), FMLA, workers' compensation, employee assistance, and wellness plans.
- Managed new hire enrollments, annual open enrollment, and employee life event changes.
- Conducted benefits audits to ensure data accuracy, compliance, and timely updates to employee records.
- Coordinated open enrollment presentations while providing employees with guidance on benefit options.
HR Assistant
6 Months- Served as the first point of contact for the Human Resources office, assisting employees, management, and the public.
- Maintained confidential employee records and ensured data accuracy using HRIS.
- Coordinated new hire onboarding, including employment documentation and orientation materials.
- Organized and maintained personnel filing systems while providing administrative support to the HR department.
Direct Services Case Worker
1 Year 2 Months- Greeted & directed constituents to appropriate departments and/or programs.
- Provided case management for Burial Assistance & Crisis Assistance programs.
- Consistently met deadlines under pressure while maintaining positive attitude with applicants.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Intern
2 Months- Managed library cataloging and data entry with Microsoft Excel.
- Informed tribal members and tourists about Osage culture, history, and language.
- Created traditional Osage attire and co-planned community cultural events.
WahZhaZhe Early Learning Academy
3 Years 2 Months- Assisted teachers in daily care for children ages 0-12 years old.
- Monitored play areas to ensure safety of all children.
- Cleaned and disinfected play areas, toys and furniture.
Education
Bachelor of Arts - Native American Studies
- Member of the American Indian Student Association (AISA)
- Sister of Gamma Delta Pi sorority
High School Diploma
Skills
Customer Service
Sales & Cashier Experience
Tourism & Hospitality
Case Management
Conflict Resolution
General Office Duties
Proficient in Microsoft and Excel
Employee insurance management for 500+
FMLA Management
Familiar with Paycom Payroll system
Human Resources general processes
Timeline
Guest Services Representative
Osage Nation Visitors Center
02.2025 - 08.2026Read More
Benefits Administrator
Osage Nation, Human Resources
10.2021 - 09.2024Read More
HR Assistant
Osage Nation, Human Resources
04.2021 - 10.2021Read More
Direct Services Case Worker
Osage Nation, Constituent Services
02.2020 - 04.2021Read More
Intern
Osage Nation, Cultural Center
06.2018 - 08.2018Read More
WahZhaZhe Early Learning Academy
Osage Nation, Summer Youth
06.2014 - 08.2017Read More
The University of Oklahoma
Bachelor of Arts from Native American Studies
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Hominy High School
High School Diploma
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